CRM Administrator

Role Overview

The CRM Administrator will oversee and optimize the MS Dynamics CRM platform to meet organizational requirements efficiently while continuously promoting user adoption. This is an on-site position located in Haryana, India.

Key Responsibilities

• Act as the primary liaison between CRM users and the centralized Group CRM Team.
• Deliver daily user support by troubleshooting and resolving CRM-related issues.
• Design dashboards and analyze data insights to support business expansion initiatives.
• Develop and conduct user training programs and facilitate onboarding for new system users.
• Monitor CRM usage and engagement levels to identify gaps and encourage users toward achieving Sales KPIs.
• Establish and enforce data governance standards to maintain data integrity and regularly audit CRM data for accuracy.
• Disseminate practical knowledge and best practices across various offices to foster autonomous user learning.
• Collaborate with the Group CRM Team and business units to guide enhancements and new developments on the CRM platform.
• Undertake additional projects and responsibilities as assigned by management.

Additional Information

For more information about the businesses, prospective candidates may visit the provided corporate website.