Credit Controller

About the Role

We have an excellent opening for a seasoned Credit Controller to join a prestigious legal firm located in Dublin city centre. This role will involve actively managing aged debts, nurturing client relationships, and supporting partners and fee earners to meet the firm's cash collection goals. The position offers the chance to work within a dynamic, high-performing, and fast-paced environment.

Key Benefits

• Hybrid working arrangements available
• Incentives including bonus, pension scheme, and private health insurance (VHI)
• Convenient access to public transportation including trains, buses, and Luas tram services
• A valuable opportunity to work with a top-tier legal practice

Main Responsibilities

• Initiate proactive communication with clients via phone and email to recover outstanding payments
• Monitor outstanding debts and follow up on overdue receivables
• Develop and maintain positive client relationships ensuring timely collections
• Collaborate closely with partners and fee earners on debt collection activities
• Participate in regular debt review meetings with partners and practice areas
• Escalate delinquent accounts in accordance with firm policies and procedures
• Investigate and resolve any invoice or payment-related issues promptly
• Maintain detailed and accurate records and notes of all interactions
• Track invoices through client electronic billing systems and follow up proactively on approvals and payment delays
• Ensure adherence to firm policies, Solicitors Accounts Regulations, and GDPR compliance

Required Skills and Qualifications

• At least 5 years of experience in credit control, ideally within legal, professional services, or corporate sectors
• Comprehensive understanding of credit control and collections procedures
• Proven success working with high-value clients and complex billing structures
• Demonstrated ability to reduce aged debts and consistently achieve collection targets
• Experience collaborating effectively with senior stakeholders for resolving collection matters
• Exceptional communication and negotiation skills, capable of fostering effective internal and external relationships
• Strong organizational capabilities, keen attention to detail, and a self-motivated work style
• Adept at working cooperatively within team settings and contributing to group goals
• Experience with legal practice management software or similar systems is highly advantageous
• Proficient in Microsoft Excel and the Microsoft Office suite