Credit & Collections Coordinator

Overview

Our Dublin-based client is seeking a Credit & Collections Coordinator to manage accounts receivable activities across their European operations. This position involves driving cash collections, handling credit holds and order releases, resolving disputes, and supporting process improvements and reporting. The role is hybrid but primarily onsite in North Dublin.

Key Responsibilities

• Proactively manage collections and accounts receivable by contacting customers, following up on payments, and engaging with overdue accounts to maximize collections efficiency.
• Implement and enhance collection processes including monthly account statements, pre-call activities, tracking customer commitments, issuing reminder letters, and escalating issues to management or commercial teams.
• Oversee credit checks and hold orders while collaborating with commercial, logistics, and customer care teams to facilitate timely resolution of credit holds.
• Ensure adherence to corporate and local credit policies and compliance with regulations such as Trade Compliance and Sarbanes Oxley.
• Alert management about significant issues affecting the collection of outstanding receivables.
• Work with sales, order management, and service teams to quickly resolve customer disputes.
• Generate scheduled and ad hoc reports for credit and financial functions.
• Maintain and update credit files, evaluate creditworthiness of new and existing customers, and approve credit limits within authorized limits.
• Manage accurate allocation of payments to customer accounts and invoices, minimizing unapplied cash; assist cash application team as necessary.
• Encourage ongoing process enhancements and leverage data analytics to improve credit and collections functions.

Qualifications and Requirements

• Bachelor's degree in Business, Finance, or related discipline.
• At least 5 years of professional experience in collections, order management, customer support, or similar roles.
• Comprehensive understanding of collection procedures, order management, and customer service.
• Knowledge of commercial credit and trade finance principles.
• Familiarity with subledger accounting practices.
• Advanced skills in Microsoft Excel and Outlook; experience with Oracle is advantageous.
• Fluent English communication skills; proficiency in another European language is a plus.
• Strong customer orientation and business acumen.
• Capability to lead change and support innovation initiatives.
• Effective leadership, communication, problem-solving, and decision-making skills.
• Sound technical and functional expertise related to the role.

Additional Information

For further inquiries, contact Tom Devaney at 091-758771 or via email. This opportunity is offered through CareerWise Recruitment, specialists in management and technical recruitment across Ireland since 1999. Candidates' personal data will be handled confidentially and with strict consent protocols.