Costa Coffee Store Manager

Role Overview

We are seeking a dynamic and driven Store Manager to lead a busy Costa Coffee outlet located in St Albans. This full-time role involves managing all aspects of store operations, ensuring excellent service, and fostering a positive environment for both customers and staff.

Key Responsibilities

• Oversee all daily operations of the Costa store, ensuring smooth running during peak periods.
• Lead, inspire, and develop the team to deliver exceptional customer service consistently.
• Manage inventory efficiently, reduce waste, and maintain tight cost controls.
• Complete operational, administrative, and reporting duties on a weekly basis.
• Serve as the primary decision-maker on-site, addressing and resolving issues proactively.
• Maintain compliance with Food Safety and Health & Safety regulations to ensure a safe work environment.
• Promote team engagement and cultivate a positive workplace culture.
• Drive commercial performance to meet and exceed business targets.

Candidate Profile

• Demonstrates strong leadership skills with a passion for delivering excellent customer experiences.
• Previous management or supervisory experience in fast-paced retail, hospitality, or foodservice settings.
• Confident in decision-making, able to maintain composure under pressure.
• Excellent communication abilities and effective people management skills.
• Highly organized with keen attention to detail.
• Dependable, adaptable, and shows a strong commitment to work.
• Proactive approach with a positive and hands-on attitude.
• Experience in managing KPIs, controlling labor costs, and overseeing stock is preferred.

Compensation and Benefits

• Annual salary of £40,000.
• Opportunity to lead a renowned global coffee brand in a busy, high-traffic location.
• Potential for career advancement within a large, supportive organization.
• Comprehensive benefits package including contributory pension scheme.
• Access to career development programs such as Career Pathways and MyLearning.
• Healthcare benefits including Digital GP access for you and your immediate family.
• Exclusive travel discounts with top providers like TUI, Expedia, and Booking.com.
• Discounts on groceries at major retailers including Tesco, Sainsbury's, and Morrisons.
• Up to 44% off cinema tickets.
• Cashback rewards to spend on various brands.
• Complimentary wellness, mindfulness, and fitness classes.
• Ability to share discounts and perks with friends and family.

About the Employer

This is an exciting opportunity to join Compass Group UK&I, a leading company managing thousands of venues that feed people, drive progress, and foster connections. The organization is committed to diversity, inclusion, and providing equal opportunities to all employees, ensuring a supportive culture where everyone can thrive and reach their potential.