Core Agent

About Four Seasons

Four Seasons is driven by its dedicated team members who are committed to continuous improvement, aiming to provide exceptional guest experiences with heartfelt luxury. Our global workforce fosters a culture where each person is treated with respect and kindness, enabling memorable moments for guests, residents, and partners alike.

At Four Seasons, our philosophy is to recognize familiar guests, welcome newcomers warmly, and always treat others as we wish to be treated. Our mission is to forge meaningful connections that enrich lives and leave lasting impressions.

About the Location

Situated in the vibrant heart of Doha, Qatar, Four Seasons Hotel Doha offers a luxurious seaside escape. The hotel combines timeless elegance with stunning Arabian Gulf vistas. Since its establishment in 2005, it features 237 stylish guest rooms and 20 private townhouse villas. The hotel boasts a vibrant mix of 10 dining outlets, including the world’s largest Nobu restaurant, multiple swimming pools, a private beach, advanced fitness facilities, and an acclaimed Spa & Wellness Center with hydrotherapy amenities.

Role Overview

As a Core Agent, you will serve as a fundamental part of the guest experience by being the primary contact point, ensuring smooth communication among departments, handling calls and guest requests promptly, and supporting efficient hotel operations.

Key Responsibilities

• Receive, document, and manage all guest calls, inquiries, and requests promptly and professionally.
• Operate the hotel’s telephone and communication technology accurately and courteously.
• Collaborate with various departments to fulfill guest service requirements.
• Respond correctly to emergency calls following Four Seasons’ protocols.
• Maintain comprehensive knowledge of hotel amenities and local area to assist guests effectively.
• Deliver sincere, personalized service aligned with Four Seasons’ high standards.

Candidate Requirements

• Prior experience in customer service, call centers, or reservation roles is preferred.
• Excellent verbal and written communication skills.
• Capability to multitask efficiently and remain composed under pressure.
• Fluent in English; mastery of other languages is advantageous.
• Strong enthusiasm for outstanding service and keen attention to detail.
• Willingness to work flexible hours including evenings, weekends, and holidays.

Employment Benefits

• Competitive pay with a comprehensive benefits package.
• Opportunities for complimentary stays at Four Seasons locations worldwide.
• Access to training and career development programs.
• An inclusive, supportive workplace grounded in mutual respect and the Golden Rule.