Coordinator, Payroll Client Services - APAC

About Remote

Remote is addressing the challenge faced by modern organizations in managing global employment compliantly and effortlessly. We enable companies of all sizes to recruit, pay, and manage international teams. Our values and future-forward approach foster a diverse and asynchronous team spread across six continents. Innovation and AI-powered automation are integral to every role, driving us to continually deliver a top-tier HR platform. We welcome motivated and ambitious individuals to join us in shaping the future of work.

Role Overview

The Payroll Client Services Coordinator supports smooth payroll operations by resolving customer payroll inquiries. This entry-level role involves learning payroll procedures, mastering support workflows, and efficiently addressing standard client issues using documented resources and escalation protocols. Attention to detail, clear communication, and adherence to organized operational processes are essential. As experience grows, coordinators are expected to independently handle a wider variety of payroll queries while expanding their knowledge of payroll systems and compliance requirements.

Key Responsibilities

• Address customer questions concerning payroll processing, discrepancies, and platform usage through multiple communication channels, ensuring compliance with SLAs.
• Operate within established workflows and uphold company values and customer service codes.
• Accurately diagnose payroll issues utilizing available tools and materials, escalating complex cases to senior colleagues when needed.
• Maintain clear and comprehensive documentation of issues and their resolutions.
• Communicate progress and resolution timelines effectively and professionally to customers.
• Execute operational procedures consistently, following internal guidelines and documentation standards.
• Identify recurring issues and gaps in documentation or processes to aid team efficiency improvements.
• Develop foundational payroll knowledge and familiarize oneself with payroll compliance regulations applicable to supported regions.
• Work under the guidance of the Manager, Payroll Client Services within the APAC team; no direct reports.

Compensation and Benefits

The annual salary range for this full-time position is USD 19,650 to USD 49,700, with actual salary determined by factors such as location, skills, experience, and market demand. Remote follows a Total Rewards philosophy aimed at fair and equitable compensation with competitive benefits globally. Benefits include remote work flexibility, paid time off, flexible working hours allowing asynchronous schedules, 16 weeks of paid parental leave, budgets for coworking spaces, learning and wellness (including gym memberships), mental health support, stock options, and home office equipment support.

Work Culture and Schedule

The company promotes an asynchronous working environment, empowering employees to organize work around their personal lives with an emphasis on life-work balance. Employees are encouraged to be proactive, take ownership of their work, and prioritize their well-being and family commitments.

Application Process and Inclusivity

• Applicants will undergo multiple interview stages including AI assessment, recruiter and team interviews, and a final manager interview, followed by a bar raiser interview and employment verification.
• Remote fosters an inclusive environment, encouraging applications from diverse backgrounds and underrepresented groups, and offers accommodations throughout the hiring process.
• Applications and communications must be submitted in English.