- Experience
- Any
- Salary
- USD 19,650 – USD 49,700 / year
- Openings
- 1
- Posted
- 1 day ago
- Work mode
- Work from home
- Resume
- Required to apply
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Job description
About Remote
Remote addresses the challenge of managing global employment in a compliant and seamless manner, empowering companies worldwide to hire, pay, and manage international teams effectively. With a culture rooted in core values and future-oriented work practices, Remote’s diverse team operates asynchronously across six continents, collaborating to create a top-tier HR platform. Innovation drives every role at Remote, incorporating advanced automation and AI capabilities.
Role Overview
The Coordinator, Payroll Client Services role focuses on resolving client payroll inquiries and supporting efficient payroll operations. The position involves mastering payroll processes, adhering to established support workflows, and handling routine client issues with accuracy and clarity. Coordinators primarily utilize existing documentation and escalation protocols, progressively developing deeper payroll knowledge and system expertise.
Responsibilities
- Address customer questions related to payroll processing, discrepancies, and platform functionality across multiple communication channels within SLA timelines.
- Employ structured workflows and the organization's values to manage inquiries effectively, collecting necessary information to diagnose issues accurately.
- Escalate intricate or unusual cases to senior staff following protocols and document resolutions meticulously.
- Communicate updates and clarify payroll processes to customers in an understandable, professional manner.
- Ensure consistent adherence to operational guidelines and accurate record-keeping in support ticketing systems.
- Identify recurrent issues or procedural gaps to contribute to team efficiency and documentation quality.
- Build foundational knowledge of payroll principles, compliance requirements, and system functionalities within supported regions.
- Report to the Manager of Payroll Client Services and collaborate within the Customer Experience & Payroll Client Services teams based in the APAC region.
Additional Information
The position starts as soon as possible and involves a thorough multi-stage hiring process, including AI and human interviews, team evaluations, a bar raiser interview, and employment verification. Remote champions fair compensation practices, offering salary bands based on role, location, skills, and market factors. The annual salary range for this full-time role is USD 19,650 to 49,700.
Benefits & Work Culture
- Ability to work from any location with flexible schedules supported by asynchronous work practices.
- Flexible paid leave and 16 weeks paid parental leave.
- Support for wellness including mental health services and wellness budgets covering co-working spaces, gyms, and learning.
- Stock options and a budget for home office setup and IT equipment.
- A supportive work environment encouraging ownership, proactivity, and work-life balance.
How to Apply
- Submit applications and resumes in English, preferably in PDF format; LinkedIn profiles accepted if resumes are unavailable.
- Remote promotes diversity, inclusion, and belonging, actively supporting accommodations and welcoming applicants from all backgrounds.
- Applicants will be asked about pronouns and optional demographic information to support equal opportunity efforts.