Coordinator, Payroll Client Services - APAC

About Remote

Remote is dedicated to simplifying global employment for modern companies, enabling organizations of any size to hire, pay, and manage international teams with compliance and ease. Embracing a future-focused work environment and core values, the team operates asynchronously worldwide across six continents.

Innovation plays a central role, with automation and AI integrated into every position. The company values diverse talents, experiences, and cultures to build a world-class HR platform.

Role Summary

The Coordinator, Payroll Client Services, will handle customer payroll inquiries and support seamless payroll operations. This position requires learning and mastering payroll workflows, handling standard client issues efficiently by following documented procedures and escalation paths, and developing foundational knowledge of payroll systems and compliance.

Key Responsibilities

• Respond to payroll processing and platform-related customer inquiries through various communication channels within agreed timelines.
• Use available documentation and tools to accurately diagnose payroll issues and escalate complex matters to senior team members.
• Communicate clearly and professionally to ensure customers understand payroll processes and issue statuses.
• Adhere strictly to internal support workflows, document case outcomes meticulously, and maintain compliance with service level agreements.
• Contribute to continuous improvement by identifying recurring issues and gaps in documentation or processes.
• Develop an understanding of payroll rules, compliance requirements in supported regions, and grow expertise with guidance from senior colleagues.

Operational Details

• Reports to Manager, Payroll Client Services
• Located in APAC region
• No direct reports
• Part of the Customer Experience – Payroll Client Services team
• Immediate start date preferred

Application Process

• AI-based interview
• Recruiter interview
• Team member interview
• Manager interview
• Bar Raiser interview
• Prior employment verification

Compensation Philosophy

Remote ensures equitable and fair pay above local rates to avoid cheap-labor practices, supporting global talent hiring and local economic growth. Salary bands consider role, level, and geographic location, with adjustments based on transferable skills, experience, and market conditions.

Salary range for this full-time role is $19,650 to $49,700 USD annually.

Benefits and Perks

• Work from any location
• Flexible paid time off
• Flexible asynchronous working hours
• 16 weeks paid parental leave
• Budgets for co-working spaces, continued learning, and wellness including gym memberships
• Mental health support services
• Stock options
• Home office budget and IT equipment

Work Culture

Emphasizing asynchronous work, employees can manage their schedules autonomously, fitting work around life commitments. Remote supports proactive ownership, prioritizing life-work balance and encouraging employees to place personal and family needs first.

Equal Opportunity and Inclusion

Remote welcomes applicants from diverse backgrounds including ethnicity, gender, sexuality, age, and abilities, and fosters a strong sense of belonging with active employee resource groups. Accommodations are available upon request during recruitment and employment.

How to Apply

• Submit application with a CV in PDF format in English, or a LinkedIn profile if the CV is unavailable

Use of AI

Remote embraces AI as a complementary tool to human creativity and expertise, seeking candidates who balance these qualities effectively.