Coordinator - Administration

Job Overview

This role serves as the primary liaison for client communications, handling inquiries and requests through phone and email. The incumbent is responsible for managing information in computer databases by updating files, records, and reservations using input devices like keyboards and mice. Operating standard office equipment, preparing written correspondence, and transmitting accurate documentation via computer systems, fax, or email also form key parts of the position.

Key Responsibilities

• Respond promptly and professionally to guest inquiries via telephone and email.
• Maintain and update guest records, files, and reservations within computerized databases.
• Operate office equipment beyond basic computer use to ensure smooth administrative functioning.
• Draft letters, memos, and other documents using word processors, spreadsheets, database systems, or presentation software.
• Transmit and review documents to guarantee clarity, correctness, and completeness.
• Utilize point-of-sale systems or computers to retrieve work-related information effectively.
• Adhere strictly to company policies and procedures, presenting a professional and tidy personal appearance at all times.
• Safeguard proprietary company information to maintain confidentiality and protect company assets.
• Welcome and assist all guests in compliance with company standards, anticipating their needs and supporting guests with disabilities.
• Use clear, professional communication and telephone protocols when interacting with callers.
• Foster fruitful relationships with colleagues across departments to support team objectives.
• Report workplace hazards, unsafe conditions, incidents, or injuries to management promptly.
• Handle the physical demands of moving, lifting, and positioning objects up to 10 pounds without assistance.
• Perform additional reasonable duties as assigned by supervisors.

About the Company

Marriott International is dedicated to equal opportunity employment, fostering an inclusive environment welcoming diversity across all associates. The organization prohibits discrimination related to disabilities, veteran status, or any attributes protected by applicable laws.

As part of Marriott Hotels, this position contributes to the legacy of delivering exceptional guest experiences globally, offering sincere and anticipatory service that supports the brand promise: “A wonderful hotel experience, always.” Joining Marriott Hotels means becoming part of a vast network with opportunities to realize your potential and grow professionally in a dynamic, multicultural team setting.

JW Marriott, a luxury branch of Marriott International, operates over 100 prestigious hotels worldwide, emphasizing employee happiness as foundational to guest satisfaction. JW Marriott employees are trusted, innovative, genuine, and uphold the brand's legacy. The company provides extensive training, growth opportunities, recognition programs, and nurtures an environment focused on holistic employee well-being, embodying the philosophy known as The JW Treatment™.