Contact Centre Representative

Role Overview

We are seeking a seasoned Contact Centre Representative to become a key member of our Auckland Support Office team. This role involves delivering exceptional service and support to patients and dental practices by handling inquiries across multiple communication channels in a fast-paced environment.

Key Responsibilities

• Respond to patient queries regarding appointments, records, insurance, payments, and services via phone, email, and online channels.
• Collaborate with dental professionals to maintain effective communication and ensure high-quality care.
• Handle patient complaints or concerns with professionalism, diplomacy, and empathy.

Candidate Profile and Qualifications

• Demonstrated experience in a contact or call centre environment is mandatory.
• Previous exposure to dental industry practices is desirable but not compulsory; comprehensive training will be provided.
• Excellent communication and interpersonal capabilities complemented by a friendly and professional demeanor.
• Proficiency in computer operations, including scheduling software and database management.
• Capability to manage multiple communication platforms efficiently while working under fast-paced conditions.

About the Organisation

Abano Healthcare stands as a prominent dental support organization serving numerous dental clinics and practitioners across Australia and New Zealand. Our Support Office team fosters a collaborative and supportive work culture, providing an opportunity to contribute meaningfully to the success of dental practices and their patients.

Additional Information

This is a full-time, onsite position based in Auckland. We welcome experienced contact centre professionals eager to advance their careers within a dynamic and expanding organization.