Concierge Supervisor
Four Seasons Hotels & Resorts, Saudi Arabia
Riyadh, Riyadh Province, Saudi Arabia · Full Time
Be the first to apply
- Experience
- 3+ yrs
- Salary
- —
- Openings
- 1
- Posted
- 1 week ago
- Work mode
- In office
- Eligibility
- This role is exclusively available to Saudi Nationals, supporting the Saudization effort.
- Resume
- Required to apply
Where you'll work
Sign in to tell us what does and doesn't work for you here — it sharpens every match we show you.
Job description
About Four Seasons
Four Seasons thrives on its people, fostering continual growth and mutual respect. Our global team crafts exceptional experiences for guests, residents, and partners grounded in genuine luxury. We believe a top-tier work environment is key to delivering these memorable encounters.
We cherish recognizing familiar faces, welcoming newcomers warmly, and treating everyone with the respect we expect ourselves. Our aim is to create enduring impressions by meaningfully connecting with those around us.
Location Overview
Located in Riyadh’s iconic Kingdom Tower, Four Seasons Hotel Riyadh embodies style and elegance, blending authentic Saudi heritage with modern interiors. Our dedicated team delivers personalized hospitality that reflects local craftsmanship.
Position Summary
As a Concierge Supervisor, you will oversee concierge desk operations and lead a team renowned for exceptional guest service. You serve as a vital contact for guests, offering insightful local knowledge, managing reservations, and supervising luggage services with professionalism and security.
Key Responsibilities
- Manage and mentor the concierge team, ensuring they provide outstanding service and possess up-to-date knowledge.
- Engage directly with guests to answer inquiries about attractions, dining, events, and entertainment tailored to their preferences.
- Expertly handle reservations for restaurants, transportation, and ticketing services maximizing guest satisfaction.
- Supervise secure and efficient luggage handling, maintaining high standards of professionalism and safety.
Hotel Features
The hotel boasts a prime spot in Riyadh’s capital tower, offering 276 spacious rooms including 39 suites, three dining venues seating 250 guests collectively, expansive event facilities totaling 7,213 square meters, and a luxurious spa with multiple treatment rooms and fitness amenities.
Required Experience and Skills
- Preferred minimum of three years in front office or a related hospitality role.
- Familiarity with Opera PMS software advantageous.
- Excellent interpersonal skills to build quick, positive rapport with guests.
- Preference given to bilingual candidates, current Four Seasons personnel, or those with luxury hotel experience.
- Strong English communication skills, both spoken and written.
- Demonstrated dedication to service excellence and teamwork.
- Ability to clear a criminal background check.
- Flexibility to work varied shifts, including mornings, evenings, weekends, overnight, and holidays.
- Attention to detail and capability to thrive in a fast-paced environment.
Training
Comprehensive on-the-job training will be provided to ensure your success in this role.
Employee Benefits
- Attractive net salary in a tax-free setting.
- Generous housing and transportation allowances.
- 21 days annual vacation plus 10 public holidays per year.
- Complimentary meals during shifts.
- Medical and life insurance coverage.
- Access to Employee Assistance Programs.
- Worldwide complimentary room nights across Four Seasons properties.
- Laundry and dry cleaning services for work attire.
- Opportunities for professional growth and development.
Additional Information
This opportunity is designated for Saudi nationals only as part of the Saudization initiative.
Industry
Hospitality