Concierge Porter

About JW Marriott

JW Marriott is a luxury brand within Marriott International's extensive portfolio, comprising over 135 exquisite properties in prominent cities and distinctive resort areas globally. Marriott International stands as the world's foremost hospitality company with a wide range of brands and hotels, offering exceptional career growth for its employees. JW Marriott prioritizes associate happiness to ensure an outstanding guest experience, fostering a community environment with strong camaraderie among diverse staff. The brand emphasizes training, development, recognition, and a supportive atmosphere where associates can pursue their passions in a premium setting, following the philosophy known as The JW Treatment™.

Role Summary

The JW Marriott Gold Coast Resort & Spa invites candidates to join as Concierge Porter, directly reporting to the Chief Concierge. This role focuses on creating unforgettable check-in and check-out experiences in a dynamic and fast-paced hospitality environment. The Concierge Porter is proactive in offering a broad range of services to enhance guests' arrival and departure, ensuring their experience is distinctive and memorable from start to finish.

Key Responsibilities

• Listen attentively and respond constructively to guests’ inquiries, concerns, and requests to resolve problems, delight, and build trust.
• Address guest service needs with professionalism, positivity, and promptness.
• Anticipate and understand guests’ service expectations by engaging with them and observing their preferences, then act accordingly.
• Support colleagues by assisting with workload to maintain timely guest service coverage.
• Engage guests in conversations about their visits, hotel amenities, local attractions, and even social media interactions when appropriate.
• Provide support to guests with disabilities, including visually, hearing, or physically impaired individuals, within established guidelines.
• Express genuine gratitude and offer warm farewells to guests.
• Welcome each guest with a smile, eye contact, and a friendly greeting, using their names when possible.
• Remain informed about the local community to be prepared with tailored recommendations.
• Deliver engaging and enthusiastic advice about hotel and local offerings to guests and colleagues.
• Offer directions and details about property services, operation hours, and regional points of interest.
• Manage luggage tagging, storage, and retrieval, providing guests with proper claim tickets.

Candidate Requirements

• Possess a warm and welcoming personality.
• Hold a valid Queensland driver’s license.
• Exhibit excellent communication skills.
• Available to work during weekends and night shifts.
• Show a passion for hospitality and a commitment to delivering the highest quality of service and lifestyle.
• Maintain a people-oriented and friendly demeanor.
• Demonstrate a collaborative team attitude.
• Have a keen eye for detail.
• Hold a Responsible Service of Alcohol (RSA) certification.

Benefits

• Access to unlimited career growth and development opportunities.
• Generous discounts on accommodation and food & beverage, valid at all Marriott International properties.
• Participation in recognition programs to encourage motivation.
• Outstanding hotel training programs available.
• Wellness and mindfulness initiatives to support associate health.

Equal Opportunity Statement

Marriott International is committed to being an equal opportunity employer, welcoming individuals from all backgrounds and providing equitable access to employment opportunities. The company promotes a culturally rich environment valuing diversity and ensuring non-discrimination across all legally protected categories.

About JW Marriott Culture

The brand embodies confidence, innovation, authenticity, and intuitive service, continuing the legacy of its founder J. Willard Marriott. JW Marriott properties foster a community-focused work environment emphasizing holistic well-being, development, and recognition to create a place where associates can thrive personally and professionally. Joining JW Marriott connects you with a global network, enabling you to perform your best work within a supportive luxury hospitality culture.