Concierge Officer

Overview

Wolverhampton Homes Ltd is seeking a dependable and customer-oriented Concierge Officer to join their team in Wolverhampton. This permanent full-time position involves working 37 hours weekly on a rotating schedule including weekends and bank holidays, with shifts from 6am to 2pm or 2pm to 10pm. The role is focused on maintaining safe, clean, and secure living environments across flatted estates by providing a visible, supportive presence and handling daily operational needs.

Key Responsibilities

• Perform regular inspections of communal spaces to identify and report repairs, hazards, and fire safety issues.
• Clean and upkeep communal internal and external areas to ensure high standards.
• Remove potential dangers and maintain a welcoming estate atmosphere.
• Clear refuse chutes and address any blockages effectively.
• Maintain a professional and helpful presence visible to customers at all times.
• Respond promptly to residents’ inquiries and requests for assistance.
• Support vulnerable individuals by directing them to appropriate services.
• Monitor and report any anti-social behaviour or tenancy concerns.
• Collaborate with colleagues and external agencies to resolve community issues.
• Contribute actively to the safety, security, and overall upkeep of estates and buildings.

Candidate Profile

• Proven experience in delivering outstanding customer service.
• Ability to communicate confidently and foster positive relationships with residents.
• Commitment to maintaining excellent cleanliness and safety standards.
• Capacity to work independently while managing workload efficiently.
• A reliable, flexible, and positive work attitude.

Benefits

• 25 days of paid annual leave plus bank holidays, increasing with service years, and an option to purchase additional leave yearly.
• Participation in the Local Government Pension Scheme (LGPS).
• Employer committed to paying the Real Living Wage.
• Support for eco-friendly travel including discounts on National Express and a cycle-to-work program.
• Opportunities for learning and career development via access to My Learning Hub and possible progression.

About the Organisation

Wolverhampton Homes is dedicated to enhancing the city by providing quality housing and fostering safe, inclusive neighborhoods. The company values each employee's contribution and supports career growth at all stages.

Equality and Inclusion

The organisation celebrates diversity and strives for an inclusive culture, encouraging applicants from all backgrounds to apply. They consider the best fit for the role a top priority and welcome applications even if candidates feel they do not meet all criteria.

Additional Information

• Reports To: Concierge Supervisor
• Application Closing Date: 18 September 2026
• Interview Date: 2 October 2026
• Contact for inquiries: Jimel Ali, Concierge Supervisor, Phone: 0794 9184618