Concierge

Position Summary

As a Concierge at The Ritz-Carlton in Doha, you will act as the primary contact for guest requests, coordinating services such as transportation, dining reservations, and laundry. You will provide detailed information about hotel amenities and local attractions, ensuring guests receive personalized and attentive service. Responsibilities include handling calls, messages, and inquiries, directing requests to relevant departments, and maintaining accurate shift logs. Monitoring the club lounge for guest comfort and safety is also part of the role.

Key Responsibilities

• Respond promptly to guest requests for special arrangements or services by either arranging them directly or referring to appropriate providers.
• Follow up to ensure guest satisfaction with special or unique needs.
• Provide comprehensive information about hotel facilities, events, and nearby attractions.
• Manage all guest communications via phone or in person, recording and processing requests professionally.
• Coordinate with hotel departments such as Bell staff and Housekeeping to fulfill guest needs.
• Maintain detailed records using shift logs and memo books.
• Monitor the club lounge for seating, service quality, and guest safety.
• Report any accidents, injuries, or unsafe conditions to management immediately.
• Adhere strictly to company policies, maintain professional personal appearance, and protect confidential information.
• Welcome guests warmly, anticipate their needs, and assist guests with disabilities ensuring a positive experience.
• Communicate clearly and professionally in both verbal and written formats, using proper telephone etiquette.
• Build and sustain positive relationships with coworkers to achieve team objectives.
• Maintain compliance with quality standards and participate in safety trainings.
• Be physically capable of standing, sitting, or walking throughout the shift and handling objects up to 10 pounds unassisted.
• Perform additional reasonable duties as requested by supervisors.

Qualification Requirements

• Education: Minimum of a high school diploma or GED equivalent.
• Prior work experience is not required.
• No supervisory experience or special certifications necessary.

Company Overview and Culture

The Ritz-Carlton brand, part of Marriott International, prides itself on delivering exceptional luxury experiences worldwide. Employees are encouraged to uphold the brand's "Gold Standards," including service values like the Employee Promise and Credo, fostering a culture of creativity, empathy, and excellence. The company emphasizes equal opportunity employment and values diverse backgrounds among its team members to create memorable guest experiences globally.

Additional Information

• Job Category: Rooms & Guest Services Operations
• Location: Ras Abu Abboud Street, Doha, Qatar
• Schedule: Full-time
• Position Level: Non-management