Computer Operator I

Overview

CGI Federal seeks outgoing and experienced Computer Operator I professionals to join their team in Washington, DC. This role demands excellent communication abilities, customer service experience, and teamwork skills to thrive in a dynamic, fast-paced setting. The position involves handling highly sensitive and confidential materials, especially related to passport processing and contract management.

Key Responsibilities

• Operate Book Master passport printers under direct supervision, utilizing travel document issuance software and Department of State specified systems.
• Manage personalization printing equipment and conduct quality control checks to identify defects in printed passports.
• Maintain strict control and accountability for all travel documents received and returned.
• Initialize, monitor, and troubleshoot Book Master and travel card printers during print runs, including clearing minor jams and activating workloads.
• Load and remove passport books in input and output hoppers and assign print workloads as required.
• Complete daily, weekly, and monthly production and performance reports to optimize printer utilization.
• Train colleagues in proper operation of passport printing equipment and maintain compliance with internal control regulations.
• Communicate effectively with Systems Administrators and GET Technicians to resolve operational issues, using MS Teams and in-person interactions.
• Adhere to OSHA safety protocols and be capable of standing and walking throughout shifts; frequently lift and carry items up to 45 lbs.

Qualifications and Experience

• High school diploma or equivalent education.
• At least four years of demonstrated experience using computers with moderate proficiency.
• US Citizenship mandatory due to government contract requirements.
• Proficient in operating complex computer systems and machinery.
• Moderate knowledge of MS Excel and ability to navigate multiple computer screens.
• Strong hand-eye coordination and ability to perform repetitive tasks accurately under pressure.
• Capacity for multitasking with attention to detail and maintaining politeness in interactions with personnel.
• Physical ability to stand for extended periods, lift up to 35-45 lbs, and perform manual tasks such as stacking and reaching.

Desired Knowledge

Familiarity with legal regulations governing the eligibility and issuance of U.S. passports is a plus but not compulsory.

Compensation and Benefits

The hourly wage for this position is $27.27.

• Eligibility for CGI’s Share Purchase Plan with company matching contributions.
• 401(k) retirement plan with profit sharing.
• Paid Time Off and Federal Holidays.
• Comprehensive health and welfare benefits starting on the first day of employment.

Additional Information

• This role requires the ability to stand and walk throughout the shift, with lifting up to 45 lbs.
• Applicants will be considered without discrimination based on legally protected characteristics.
• Employment is contingent on successful completion of a background check, which may include credit verification depending on clearance requirements.
• Reasonable accommodations are provided for applicants with disabilities upon request.