Compliance Manager

About FinVolution Group

FinVolution Group is a leading fintech platform listed on the NYSE (FINV), connecting millions of consumers with financial institutions. Utilizing advanced Artificial Intelligence and Big Data, FinVolution delivers accessible financial services.

Role Overview

The Compliance Manager will design, enforce, and sustain a comprehensive compliance framework adhering to Ghanaian financial regulations, such as the Bank of Ghana’s digital lending guidelines, the Data Protection Act (Act 843), and related laws. This position involves managing daily compliance activities, performing audits, assessing risks, and acting as the liaison to regulatory bodies and external stakeholders. The ideal candidate will have deep understanding of Ghana’s financial regulatory environment, keen analytical skills, and dedication to fostering a culture of compliance across the company.

Key Responsibilities

• Monitor and interpret changes in relevant Ghanaian financial regulations from authorities like the Bank of Ghana, National Communications Authority, and Data Protection Commission, translating complex rules into practical policies.
• Create and update a detailed compliance manual covering digital credit protocols, customer data handling, fair lending, and anti-money laundering measures.
• Perform ongoing reviews of business operations such as loan origination and collections to identify and correct non-compliance.
• Collaborate with legal, product, and operations teams to ensure new digital credit products meet regulatory standards prior to launch, offering risk assessments and recommendations.
• Conduct annual compliance risk evaluations identifying vulnerabilities in data privacy, customer safeguarding, fraud prevention, and reporting; develop mitigation strategies.
• Keep abreast of emerging regulatory risks including cybersecurity, consumer protection changes, and integrate updates into the risk framework.
• Investigate compliance breaches including customer complaints on unfair lending or data misuse, compiling detailed incident reports with corrective measures.
• Lead policy implementation across departments, ensuring staff awareness and adherence, and deliver regular targeted compliance training programs.
• Develop educational materials such as presentations and workshops covering regulatory guidelines and anti-money laundering obligations.
• Monitor and ensure staff training completion and understanding, arranging refresher sessions as needed.
• Prepare and submit timely, accurate regulatory documentation to relevant authorities including compliance reports and breach notifications.
• Act as primary contact during regulatory audits, coordinating preparations and prompt responses.
• Maintain productive relationships with regulators and industry groups to stay informed and represent company interests.
• Ensure full compliance with consumer protection guidelines, reviewing all customer-facing documents for transparency and clarity on loan terms.
• Monitor customer feedback to identify potential issues, resolving complaints with relevant teams and implementing improvements.
• Foster organizational commitment to ethical lending and customer respect.

Qualifications and Experience

• Bachelor’s degree in Law, Finance, Business Administration or similar; a Master’s degree (LLM) or relevant certifications like CCEP or CAMS is advantageous.
• At least 3 to 5 years of compliance experience in Ghana’s financial services sector, preferably digital lending, microfinance, or fintech.
• Thorough knowledge of Ghanaian financial laws including Bank of Ghana regulations, Data Protection Act, AML, and Consumer Protection Act.
• Experienced in compliance audits, risk assessments, and regulatory reporting with strong audit report writing skills.

Skills and Attributes

• Excellent analytical abilities to interpret complex regulations and enforce them practically.
• Strong verbal and written communication skills to clarify compliance for diverse audiences and report to senior management.
• Meticulous attention to detail to ensure regulatory adherence and manage risk.
• Capability to work autonomously and manage multiple projects efficiently in a fast-paced setting.
• Proficient in Microsoft Office, compliance software, and preferably data analysis tools for monitoring compliance metrics.
• Upholds high ethical standards and commitment to transparency and customer-focused values.