Complex Sales Coordinator

Overview

This role supports Sales & Marketing operations through a variety of administrative and client-facing tasks. It is based at the Dubai Marina location and requires adherence to company standards concerning appearance, communication, and confidentiality.

Key Responsibilities

• Perform typical office duties such as filing, typing, emailing, copying, faxing, and managing mail to assist sales processes.
• Prepare and organize sales documents during the sales cycle, including proposals, contracts, and banquet event orders.
• Enhance brand awareness both within the company and externally.
• Assemble information packages, brochures, and promotional materials.
• Utilize sales methods aimed at maximizing revenue while maintaining guest loyalty to the Marriott brand.
• Manage data entry and verification for commissions, leads, and third-party information using sales-related software.
• Respond to client inquiries about property services such as operating hours, rates, room types, packages, and events via phone and email, acting as the primary liaison.
• Adhere strictly to company policies and maintain professional appearance, confidentiality, and asset protection.
• Greet guests per company standards, anticipate their needs, and express genuine appreciation.
• Communicate clearly and professionally in both verbal and written interactions.
• Foster positive relationships and teamwork to achieve shared goals.
• Meet quality assurance standards and perform light physical tasks involving objects weighing up to 10 pounds.
• Carry out other duties as requested by supervisors.

Policies and Procedures

• Maintain confidentiality of proprietary and sensitive information.
• Protect privacy and security of guests and coworkers.
• Adhere to all company and departmental policies.
• Ensure uniform and personal grooming comply with company standards.

Guest Relations

• Handle guest service needs professionally, positively, and promptly.
• Proactively understand and respond to guest preferences and requests.
• Implement brand-specific guest service processes to resolve issues and build trust.
• Welcome and acknowledge guests warmly, using their names when appropriate.
• Express genuine appreciation at guest departure and engage in meaningful conversations regarding their stay and local attractions.

Communication

• Communicate with guests and colleagues using clear, appropriate, and respectful language.
• Answer phone calls promptly with proper etiquette, including using callers' names and managing call transfers and holds effectively.
• Prepare, review, proofread, and edit written documents to ensure completeness and accuracy.
• Engage in effective listening and information exchange with associates.

Working Relationships

• Support coworkers respectfully and foster positive, productive work relationships.
• Collaborate with team members to reach shared objectives.

Sales Support

• Manage various general office tasks to assist the Sales & Marketing team, including report handling and mail distribution.

Additional Information

Job Number: 26103073
Job Category: Sales & Marketing
Location: Dubai Marina, Dubai, UAE
Schedule: Full Time
Position Type: Non-Management
Workplace: Onsite

Preferred Qualifications

• High school diploma or equivalent (G.E.D.).
• Minimum one year of relevant experience.
• No supervisory experience required.
• No licenses or certifications required.

Company Commitment

The employer is an equal opportunity entity valuing cultural and experiential diversity, committed to non-discrimination on any legally protected basis. The brand focuses on wellness, encouraging associates to engage in well-being practices and foster an optimistic, active, and adventurous culture.