Complex Claims Advisor

Role Overview

Suncorp New Zealand is seeking an experienced Complex Claims Advisor to join their Claims team. The role involves managing a varied portfolio of substantial, intricate commercial claims, particularly focusing on public liability cases. This senior technical position also includes responsibility for resolving escalated issues, complaints, and claims that proceed through formal dispute resolution pathways. Core to the role are sound judgment, negotiation capabilities, and the drive to achieve fair and balanced outcomes for customers while considering business risk.

Key Responsibilities and Expectations

• Take ownership of high-value and complex claims, ensuring fair customer outcomes.
• Handle a diverse caseload of commercial claims with emphasis on public liability.
• Lead resolution efforts for escalated claims and complaints, including cases in formal dispute processes.
• Serve as a trusted technical advisor and mentor to Claims team colleagues, enhancing team skills and capabilities.

Experience and Qualifications

• At least five years of experience managing major loss and complex claims portfolios.
• Strong specialization in commercial and public liability claims management.
• Excellent negotiation, communication, and stakeholder relationship skills.
• Demonstrated proficiency in analyzing complex cases and making well-informed decisions.
• Experience handling contested claims and engaging in formal dispute resolution procedures.
• Background in coaching or leadership with a commitment to developing team members.
• Tertiary qualification in a relevant business field is preferable but not mandatory.

Benefits and Work Environment

• Competitive remuneration package including a discretionary annual bonus.
• Flexible leave entitlement—up to four additional days off annually besides standard leave.
• Complimentary insurance coverage including life, salary continuance, and trauma protection.
• Discount offers on Vero insurance products and select retailers.
• An annual $250 incentive toward wellness-related activities.
• Continuous learning and professional development opportunities.
• Supportive, inclusive team culture celebrating individual uniqueness and diversity.
• Flexible working arrangements promoting healthy work-life balance.

About Suncorp New Zealand

Suncorp New Zealand operates as part of the wider Suncorp Group, renowned for trusted insurance services across Australia and New Zealand. The company prides itself on fostering robust partnerships with customers and colleagues alike, emphasizing career growth and impactful service delivery. Their inclusive culture values diversity and aims to create an environment where people feel valued, connected, and empowered.

Diversity and Inclusion

The company is dedicated to maintaining an inclusive and accessible workplace that supports diversity. Flexible work options, career mobility, and team connectivity are priorities, aimed at inspiring employees and benefiting the communities they serve.

Additional Support

Applicants requiring accommodations or support during the recruitment process or at work are encouraged to contact the provided confidential support channel.