Community Manager

About Air Apps

Air Apps is a family-founded organization driven to innovate the way individuals plan and manage their resources through the creation of the first AI-powered Personal & Entrepreneurial Resource Planner. Founded in Lisbon in 2018, with offices now also in San Francisco, the company has maintained its independence and self-funding model, achieving over 100 million downloads globally. The team is dedicated to daily innovation and pushing AI solutions that make a significant impact, shaping tools that empower users worldwide.

Role Overview

The Community Manager will be pivotal in cultivating and maintaining a vibrant and interactive user community for Air Apps across various platforms like forums, social media, and user groups. This role involves fostering an inclusive atmosphere, sparking engaging conversations, and developing strategies to sustain user interaction and reinforce brand connection. Situated at the Lisbon office, this position requires on-site collaboration within a dynamic work environment; relocation assistance is available.

Responsibilities

• Design and implement strategies that drive growth and support user communities.
• Oversee and moderate online forums, social networks, and discussion platforms.
• Engage actively with users by addressing inquiries, managing conversations, and encouraging positive community interactions.
• Plan and advertise community activities, including webinars, Q&A sessions, and events.
• Partner with marketing, product development, and customer support teams to deliver a unified user experience.
• Track and evaluate community engagement metrics to refine tactics.
• Identify key brand advocates, ambassadors, and users to engage for promotion.
• Keep informed on current trends, tools, and best practices in community management.
• Develop, update, and enforce community guidelines that ensure a respectful and safe environment.
• Respond to user complaints promptly and escalate complex issues as needed.

Requirements

• Approximately 3 or more years’ experience in community management, social media, or customer engagement roles.
• Proven ability in handling online communities, forums, or social group platforms such as Discord, Reddit, Facebook Groups, or Slack.
• Excellent written and oral communication skills capable of inspiring and motivating community members.
• Familiarity with community-building software and analytics tools.
• Competence in managing sensitive situations, conflict mediation, and policy enforcement.
• Experience organizing and leading community-centric events and initiatives.
• A strong commitment to nurturing connections and building brand loyalty.
• Capability to interpret engagement data critically and pivot strategies accordingly.
• Proven track record working in fast-paced, user-focused digital environments.

Benefits

• Access to Apple hardware ecosystem for professional use.
• Annual performance bonuses.
• Comprehensive health and life insurance coverage.
• Transportation allowance to assist with commuting costs.
• Coverflex benefits including meal vouchers, wellness support, and more.
• Childcare assistance programs.
• Participation in the Air Conference for team collaboration and professional growth.
• Pension fund contributions to aid long-term financial planning.
• Membership to Urban Sports Club to encourage physical fitness.
• Complimentary meals available at the workplace hub.

Diversity and Inclusion

Air Apps embraces diversity and strives to cultivate an equitable, inclusive environment where candidates from all backgrounds are welcomed and respected. Varied perspectives are valued as essential to strengthening the team.

Application Policy

The company upholds integrity throughout the recruitment process and requires applicants to present original work without AI assistance. Use of AI in applications or assessments will lead to immediate disqualification.

Compensation

The salary range for this position is between €33,000 and €41,000 per year.