Collections Officer (Remote - Canada)

Position Overview

We are seeking a skilled Collections Officer to manage follow-ups on late payments and coordinate with customers located in the United States. The ideal candidate will possess a balance of persistence and professionalism, strong English communication skills, and the ability to efficiently ensure payment collections.

Key Responsibilities

• Initiate outbound phone calls and emails to recover outstanding balances.
• Address and manage customer objections and delays in payment courteously.
• Consistently track and follow up on payment promises.
• Maintain detailed records of customer interactions and subsequent actions.
• Strive to meet daily and weekly goals related to collections performance indicators.

Candidate Requirements

• Demonstrated prior experience in accounts collections.
• Preferably experienced with US-based client accounts.
• Fluent in spoken and written English communication.
• Able to handle a high volume of outbound calls.
• Clear, straightforward communication style.
• Strong persistence paired with professionalism in all dealings.
• Reliable follow-through on commitments and responsibilities.
• Comfortable working within a targets-driven environment.

Compensation and Benefits

• Monthly salary of CAD 4000 gross, adjusted according to experience and expertise in collections.
• Opportunity to work entirely remotely.