Co-Manager

Overview

The Co-Manager supports the Store Manager in overseeing the day-to-day operations of the store, ensuring outstanding customer service and driving profitable sales growth. This role involves demonstrating and promoting La Senza's sales behaviours to cultivate a high-performance team culture and meet sales objectives while embodying company values.

Key Responsibilities

• Assist in creating an engaging store atmosphere focused on delivering exceptional customer experiences and upholding company sales behaviours.
• Participate as part of the sales leadership team to coach and develop staff according to company selling standards.
• Address and resolve customer service issues promptly.
• Support recruitment, hiring, and onboarding to maintain adequate staffing levels per company guidelines.
• Manage the talent lifecycle, including performance assessments, training, retention, career progression, succession planning, and recognition of sales associates.
• Lead and assign execution of corporate initiatives where appropriate.
• Create a positive workplace and effectively manage employee relations.
• Assist with physical inventory processes and implement store strategies to minimize shrinkage.
• Ensure adherence to standard operating procedures including handling damages, transfers, and compliance matters.
• Maintain compelling visual merchandising and presentation standards, including planning effective sell-down strategies.
• Analyze store performance and develop SMART action plans to improve results and operational efficiency.
• Support scheduling, payroll budgeting, and managing controllable expenses alongside the Store Manager.
• Oversee replenishment processes to maintain a well-stocked sales floor consistent with brand guidelines.
• Promote and uphold safety measures in the workplace.
• Ensure cleanliness and maintenance standards of the store are met.
• Demonstrate leadership aligned with company values and professional behaviour.

Qualifications and Success Factors

• Between 1 to 3 years of retail supervisory or management experience, preferably in clothing retail.
• Strong capability to encourage outstanding customer service and implement the company sales model effectively.
• Effective delegation, follow-up, and communication skills across organizational levels.
• Ability to evaluate talent, provide coaching, and manage team performance.
• Business insight with solid strategic thinking and analytical abilities.
• Flexible schedule including availability for evenings, weekends, and outside regular business hours.
• Exceptional time management and organizational skills to handle multiple priorities.
• Professional appearance and demeanor that reinforce the brand and company standards.

Compensation

Hourly wage range: $21 to $22.