Client Success Manager

About the Role and Company

DXC Technology is a prominent enterprise technology and innovation partner that delivers software, services, and solutions to global enterprises and public sector organizations. Their expertise lies in Managed Infrastructure Services, Application Modernization, and industry-focused software solutions. DXC is committed to delivering excellence, focusing on innovative problem-solving for diverse clients, and actively partnering with Microsoft to leverage cutting-edge technologies.

Job Responsibilities

• Act as the central liaison connecting client requirements with service delivery, emphasizing outcome-driven performance rather than just meeting SLAs.
• Forge and nurture strong relationships with senior customer stakeholders.
• Create and implement Customer Success Plans aligned with business objectives.
• Lead service review meetings and governance forums, concentrating on performance and value delivered.
• Enhance service quality, stability, and user experience continually.
• Drive innovation by identifying and introducing new capabilities, solutions, and work methods that generate measurable business benefits.
• Encourage adoption of existing and new services and capabilities within the account.
• Spot and support opportunities for account growth.
• Manage risks, escalations, and client issues comprehensively.
• Represent the voice of the customer internally at DXC.

Required Skills and Qualifications

• Applicants must be citizens to be eligible.
• Experience in customer success, service delivery, or account management within a large ICT environment.
• Strong stakeholder engagement ability, particularly collaborating with senior business and technology leaders.
• Background in managed services, outsourcing, or complex delivery setups.
• Capability to interpret service performance data into tangible business outcomes and value.
• Commercial acumen with understanding of revenue protection and growth dynamics.
• Experience working with government or regulated sectors is highly valued.

Work Environment and Culture

DXC emphasizes a hybrid work model prioritizing in-person collaboration while maintaining flexibility to suit wellbeing and diverse working styles. The company fosters an inclusive environment promoting belonging, diversity, and corporate citizenship. Employee development is supported through resources like DXC University, and various employee benefits are offered.

Benefits and Perks

• Comprehensive onboarding and continuous learning opportunities through DXC University.
• Referral rewards when recommending friends and family to join DXC.
• Flexible leave options, including purchased leave, to support personal time.
• Paid volunteer days for charitable and emergency service participation.
• Employee Assistance Program offering support to employees and their families.
• Additional perks including novated leasing, discounted health insurance, paid parental leave, and other discounts.

Additional Information

DXC is an equal opportunity employer that values diversity and inclusion, encouraging applicants from all backgrounds to apply and bringing their whole selves to work. Reasonable accommodations are available for qualified candidates with disabilities under the DXC Accommodation Policy. The company warns against recruitment fraud involving fictitious job offers and emphasizes that it does not request payments or purchase of equipment from applicants during recruitment.