Manager Customer Success Manager

About DXC Technology

DXC Technology (NYSE: DXC) is a prominent provider of technology and innovation solutions, delivering software and services to global enterprises and public sector organizations. The company focuses on helping clients leverage AI to achieve results rapidly during times of significant change. Specializing in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC Technology manages and secures complex technology landscapes worldwide.

Role Overview

We seek a Customer Success Manager (CSM) to engage with a major government account in New Zealand. This influential, client-facing position involves collaboration with senior stakeholders to ensure the delivery of services that generate real value beyond typical Service Level Agreements (SLAs). The CSM will contribute to enhancing customer experiences, shaping outcomes, and fostering lasting partnerships.

Key Responsibilities

• Serve as the primary liaison connecting customer needs to delivery and ensuring service performance is focused on outcomes.
• Develop and maintain relationships with senior-level customer stakeholders.
• Create and implement Customer Success Plans aligned with business objectives.
• Lead governance meetings and service reviews emphasizing value and performance.
• Promote enhancements in service quality, stability, and user satisfaction.
• Drive innovation by identifying and implementing new solutions and ways of working that deliver measurable business benefits.
• Encourage adoption of both new and existing services within the account.
• Identify growth opportunities and support their development within the account.
• Handle risks, escalations, and client concerns through resolution.
• Represent the customer's voice internally within DXC.

Required Skills and Qualifications

• Applicants must be citizens of New Zealand to apply.
• Proven experience in customer success, service delivery, or account management within a large ICT environment.
• Strong skills in engaging stakeholders, including senior business and technology leaders.
• Background in managed services, outsourcing, or handling complex delivery scenarios.
• Ability to connect service performance metrics with tangible business outcomes and value.
• Commercial acumen, including understanding revenue protection and business growth.
• Experience working with or alongside government or regulated industries is highly valued.

Working Environment & Culture

DXC Technology prioritizes in-person collaboration while balancing flexibility to promote well-being, productivity, and accommodate diverse working styles and personal circumstances. The company fosters an inclusive atmosphere encouraging every individual to thrive.

As an employer, DXC commits to a "people first" philosophy, offering competitive pay, benefits, comprehensive training, and career growth prospects. Benefits include structured onboarding support, rewards for employee referrals, flexible leave options (such as purchased leave), volunteer leave for charitable or emergency services, Employee Assistance Programs for employees and families, and additional perks like novated leasing, discounted health cover, and paid parental leave.

Diversity and Inclusion

DXC Technology is an equal opportunity employer, valuing diversity as a key driver of success. The organization embraces the philosophy of bringing one’s whole self to work and supports accommodations for qualified candidates with disabilities under its Accommodation Policy.

Important Notice on Recruitment

Beware of recruitment scams claiming to be from DXC Technology. The company does not make employment offers through social media or request any payments or purchases from candidates at any stage of hiring.