Client Service Consultant

Overview

Join our energetic Client Service team as a trusted and approachable first point of contact for retail bank clients, primarily engaging with them via live chat. Our global financial group spans 30 markets and boasts over five decades of uninterrupted success. At Macquarie, you can forge a fulfilling career that makes a meaningful impact.

Role Objectives

As a Client Service Consultant, you will deeply understand customers' requirements related to their financial products and services. Your role will involve posing insightful questions, delivering tailored solutions through live chats, handling phone inquiries, and occasionally performing outbound calls to clients, advisors, or brokers. You will recognize and escalate concerns or improvement opportunities to supervisors and guide queries to the appropriate internal teams.

Key Responsibilities

• Use critical thinking to analyze and resolve complex client questions while advising on bank products and services.
• Provide outstanding customer service with empathy, resolving concerns promptly.
• Effectively operate in a fast-paced setting, balancing efficiency with meeting service targets.
• Communicate clearly with high levels of accuracy and proficient typing abilities.
• Adhere to contact center standards and processes to ensure quality client interactions.

Benefits and Perks

• One day of wellbeing leave annually.
• Service bonus leave up to five additional days each year.
• Up to 20 weeks of paid parental leave for primary caregivers plus 12 days of transition leave upon return.
• Six weeks’ paid parental leave for non-primary caregivers.
• Two days of paid volunteer leave and charitable donation matching.
• Up to 12 months of gender affirmation leave including six weeks paid.
• Employee Assistance Program access and health/wellbeing benefits such as skin and health screenings, flu vaccinations.
• Varied salary packaging options.
• Extensive learning and development opportunities, including reimbursement for professional memberships.
• Hybrid and flexible work arrangements depending on role.
• Reimbursement for home office equipment.

Inclusion and Accessibility

We prioritize creating a welcoming and inclusive workplace where diversity in experience, background, and perspective is embraced and respected. Our recruitment and employment processes include reasonable accommodations for those requiring support—applicants can request adjustments anytime.