Client Operations Coordinator
Auckland, New Zealand · Full Time
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- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 3 weeks ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
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Job description
About the Role and Company
Join DHL Supply Chain, a global leader in contract logistics known for providing tailored warehousing and transport solutions by combining worldwide reach with local expertise. Our New Zealand branch is Great Place to Work certified and values diversity, fostering a culture of respect, openness, and trust. As a Client Operations Coordinator, you will collaborate with a skilled and diverse team that drives operational excellence and customer satisfaction.
Key Responsibilities
- Professionally address customer inquiries promptly, ensuring their expectations are fulfilled.
- Support Supervisors by compiling and reporting agency performance data accurately.
- Assist with inventory management, focusing on expired goods, precise stock control, and maintaining general cleanliness.
- Help manage inbound and outbound goods dispatch under the guidance of Supervisors.
- Coordinate Order Management System (OMS) duties by overseeing related documentation, reporting, adherence to standards, and training within operations.
Candidate Profile and Requirements
- Hands-on experience in a fast-paced third-party logistics (3PL) warehouse environment.
- Proficient with Warehouse Management Systems (WMS) and Transportation Management Systems (TMS); experience with SAP and/or Manhattan software is preferred.
- Strong understanding of supply chain business operations and client-specific procedures.
- Ability to collaborate effectively in teams with a strong customer service mindset.
- Familiarity with inventory management principles.
- Intermediate computer skills, including proficiency with Microsoft Office applications.
Benefits and Perks
- Supportive workplace culture with access to necessary tools and training for success.
- Join a diverse, engaged, and supportive team.
- Opportunity to impact a growing and vital industry positively.
- Competitive salary with a standard Monday to Friday schedule.
- Employee Assistance Programme for personal and professional support.
- Employee Benefits Program offering discounts on retail, groceries, and fuel.
- Extra perks such as birthday leave.
- Exposure to advanced and innovative supply chain technology.
- Excellent potential for promotion and career growth nationally and internationally within DHL.
Additional Information
If you're a proactive team player eager for a well-supported environment under strong leadership, this role is ideal for you.