Client Care Officer

About the Role

If you seek a rewarding and varied career within a stable, expanding financial institution, Sagicor Bank Jamaica Limited offers an excellent opportunity to join their Branch Operations team as a Client Care Officer based in Kingston.

The role focuses on ensuring consistently high-quality professional service delivery, including value-adding after-sales support, while assisting branch management in monitoring service standards within the branch environment.

Key Responsibilities

• Warmly welcome walk-in clients and guide them to the correct branch personnel for assistance.
• Meet assigned cross-selling and referral goals by identifying opportunities and educating clients on suitable products and services meeting their needs.
• Oversee the Cheque Deposit Box to maintain timely clearance processes.
• Verify cheque deposit envelopes and maintain the night deposit log accurately.
• Print interim account statements as required.
• Handle Cheque Book Custodian responsibilities, including processing requests and updating system records upon receipt.
• Record all returned cheques daily in the register meticulously.
• Provide backup support as a Client Service Representative when necessary.
• Assist Operations Team with end-of-day branch closure tasks such as Teller Lock-Up duties and cash verification activities including Surprise Cash Counts after business hours.
• Comply strictly with the Proceeds of Crime Act (POCA) regulations at all times.
• Ensure promotional brochures and materials are fully stocked and accessible in the banking hall.
• Carry out any additional job-related duties assigned periodically.

Required Qualifications and Experience

• A first degree in Business Management or a closely related field from a recognized tertiary institution.
• Customer Service training is advantageous.
• At least two years of experience working in a Customer Service environment.
• Experience within a Commercial Bank setting is a significant plus.
• Familiarity with computer applications including word processing and spreadsheets.
• Understanding of the Bank’s policies and operational procedures.
• Knowledge and adherence to the Proceeds of Crime Act (POCA).
• Strong customer focus with excellent interpersonal, communication, and complaint resolution skills.
• Capability to operate effectively in a fast-moving work environment.
• High respect for confidentiality.
• Ability to handle multiple tasks simultaneously with strong organizational skills.

Additional Information

Interested candidates are invited to apply by the closing date of August 21, 2026. Please note that only those selected for further consideration will be contacted.