Client Care Advisor

Position Overview

Join the Warrington Riverside Vets for Pets team as a Client Care Advisor where you will deliver excellent customer service and play a key role in supporting both clients and their pets. Acting as a vital communication link between the clients and our clinical team, your ability to foster meaningful relationships with pet owners and staff will ensure a positive experience for all.

Daily Responsibilities

• Provide outstanding service to clients ensuring their satisfaction and fostering return visits.
• Welcome visitors warmly, assist with enquiries, manage payments, and schedule appointments efficiently using an online booking system, demanding strong computer skills.
• Manage communications across multiple channels including face-to-face, email, phone, and digital platforms.
• Organize and prioritize daily practice workflows to ensure smooth operation.

Working Hours

This is a full-time role requiring 35 to 40 hours per week with a rotating schedule that includes working two weekends out of every four. Please note there is no possibility for advancement into clinical roles.

Desired Attributes

• Friendly and approachable demeanor providing a welcoming presence for clients and their pets.
• Well-informed about the practice's services and additional offerings to provide accurate guidance to clients.
• Composed and attentive with a strong focus on client needs and emotional situations ranging from distressing to joyful.
• Energetic and passionate about delivering service combined with a genuine love for animals.
• Capable of managing diverse challenges with resilience and positivity, contributing to a supportive atmosphere at the practice.

Qualifications and Experience

While prior experience in a similar role is advantageous, it is not mandatory. Enthusiasm, dedication, and a genuine interest in helping people and their pets are highly valued.

Benefits

• 20% discount at Vet Group, Pets at Home, and the Groom Room.
• Access to various discounts and cashback offers.
• Opportunities for career development within the company.
• Enrolment in pension schemes and entitlement to holiday allowances.

Inclusivity Commitment

Our organisation is inspired by pets and dedicated to embracing diversity. We value and celebrate differences and strive to foster an environment where every individual feels empowered to be their authentic self. We seek to reflect and serve the diversity of the communities where we operate, removing barriers to inclusion and opportunity. We welcome applications from candidates who may not meet every criterion but believe they can contribute positively through their values and attitude.