Client Advisor

About Paspaley

Paspaley is a distinguished Australian luxury brand renowned for offering some of the rarest and most exquisite pearls globally. The company leads in contemporary pearl jewellery design, with exclusive collections available at Paspaley boutiques and online eBoutiques.

Position Overview

We seek dedicated Client Advisors to join our dynamic Brisbane team, delivering exceptional customer experiences in our luxury retail space.

Key Responsibilities

• Craft warm and serene interactions that feel personal and thoughtfully tailored for each client.
• Convey the intricate craftsmanship and unique stories behind each jewellery piece with sincerity and elegance.
• Prepare and host appointments from the initial welcome through to a considerate farewell, ensuring client comfort and engagement.
• Develop enduring client relationships supported by thoughtful outreach and timely follow-up communication.
• Maintain boutique readiness through precise CRM updates, thorough appointment preparation, and impeccable visual presentation.
• Facilitate careful handling of products and deliver sophisticated client presentations during discovery phases.
• Coordinate straightforward service requirements such as orders, repairs, and collections, while providing clear and proactive progress updates.

Candidate Profile

• Previous experience in luxury or premium retail, hospitality, or client service environments known for high-touch interactions.
• A composed demeanor, flawless presentation style, and natural communication abilities.
• A keen interest in craftsmanship and a sincere appreciation for fine jewellery.
• Dependability and adaptability to work flexibly in alignment with boutique operating hours.

What We Offer

• Opportunity to be part of a prestigious Australian brand with global acclaim.
• Continuous training focused on luxury service excellence, styling techniques, and product expertise.
• A collaborative and inclusive workplace culture supporting team success.
• Potential for career advancement within the luxury retail sector.

Diversity and Inclusion

Paspaley values diversity as a strength that enhances both the workplace and client experience. We encourage applicants from all backgrounds and are dedicated to fostering an inclusive environment where every individual feels respected and supported. Our hiring is merit-based, focusing on skills, experience, and alignment with our brand ethos.