Claims Car Advisor

Role Overview

This position offers more than just a job — it is a stepping stone to building valuable corporate skills and a long-term career. As a Motor Claims Advisor, you will manage each claim from initiation through to resolution. You will interact with customers about incidents, coordinate repairs or rental vehicles, and maintain clear communication on claim progress.

Key Duties

• Handle claims comprehensively from lodging to closure.
• Serve as the primary liaison for customers, repairers, and assessors, ensuring continuous updates and coordination.
• Manage multiple claims simultaneously using organized workflows and prioritization.
• Interpret policy information and evidence to make just and accurate decisions following company guidelines.
• Authorize repairs, arrange for hire vehicles, process payments, manage quotes, and address customer inquiries.
• Document all claim details thoroughly to guarantee clarity and regulatory compliance.
• Engage with customers, often in stressful situations, to guide them through the claims process.
• Develop in-depth understanding of repair processes, assessments, and the full lifecycle of claims.

Performance Expectations

• Produce precise and complete claim records upon initial documentation.
• Communicate decisions transparently, ensuring customers comprehend outcomes.
• Provide clarity to customers about subsequent steps after each interaction.
• Maintain workload organization to prevent backlogs and delay.
• Demonstrate empathy while applying consistent and fair decision-making.
• Adhere strictly to compliance, privacy, and risk protocols.
• Preserve professionalism and composure during challenging customer interactions.

Training and Development

Previous insurance experience is not mandatory. Comprehensive training, call coaching, and team support are provided to help you learn the role effectively on the job.

Benefits and Work Environment

• Competitive salary with performance-based incentives and annual reviews.
• Generous leave entitlements including 22 days of annual leave plus volunteer leave.
• Vibrant workplace culture featuring food trucks, themed events, and team celebrations.
• Leadership committed to your professional growth through clear objectives, coaching, and opportunities for advancement.
• Health and wellness perks such as free skin checks, flu vaccinations, wellbeing sessions, gym discounts, and discounted insurance policies.
• Meaningful work aimed at aiding customers in recovery when unexpected events occur.

Company Philosophy

This role is at a company striving to improve insurance by focusing on humanity and exceptional service. Employees are recognized for excellent performance through incentives and celebratory programs, while clear career progression pathways and coaching support development and leadership opportunities. As the business expands, new career options will become available, fostering continuous growth.