CID Data Entry Agent

Company Overview

Join Accor, a leader in responsible hospitality, encompassing over 45 brands, 5,600 hotels, and 10,000 restaurants worldwide across 110 countries. Become a Heartist® where hospitality is driven by passion and dedication to guest experience, allowing you to grow professionally in a supportive environment with a wide range of career opportunities globally.

Job Role

As a CID Data Entry Agent at Novotel & Adagio, you will be responsible for accurately updating guest information within the CID system promptly to ensure smooth front office operations and excellent guest satisfaction.

Key Responsibilities

• Ensure guest information in the CID system is updated within two hours of guest check-in or check-out using the Novotel & Adagio online platform.
• Adhere to all Front Office procedures related to the CID system.
• Promptly report any system issues or incorrect data captured by the reception team to your Manager or Supervisor.
• Maintain a detailed CID logbook per shift, documenting system status, guest counts, and any ongoing issues requiring follow-up.
• Verify that all guest documentation is current and readily available.
• Foster guest loyalty by creating personalized and friendly interactions.
• Prioritize guest relations by ensuring administrative tasks do not hinder service quality.
• Anticipate and consider guests' needs proactively.
• Address guest complaints efficiently and sensitively, escalating them to the appropriate department when required.
• Embody and promote the brand image and hotel standards through professionalism and attitude.
• Maintain up-to-date knowledge of hotel services and local amenities to assist guests effectively.
• Report punctuality and adhere to uniform and name tag requirements.
• Uphold personal hygiene and appearance according to hotel policies.
• Understand and comply with all hotel policies, especially regarding fire safety, hygiene, health, and safety regulations.
• Adhere to applicable local legislation.
• Adapt to departmental changes as dictated by hotel needs.
• Participate in training sessions and meetings when required.

Qualifications and Skills

• Excellent interpersonal and guest service skills with a customer-focused attitude.
• Ability to work effectively in a team environment.
• Service-oriented personality is essential.
• Polished presentation skills and confidence in communication.
• Experience working with CID or similar guest information systems.
• Fluency in both English and Arabic languages.

Additional Information

We prioritize diversity and inclusion in our workforce and encourage applications from diverse candidates. This is a full-time position based in Abu Dhabi, UAE.

Disclaimer

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