Chef Concierge

Position Overview

We are seeking a seasoned Chef Concierge to lead the Concierge and Lobby operations at a prestigious luxury hotel based in Singapore. This role is open to both local and international candidates who aspire to provide exceptional guest service in a high-end hospitality environment.

Core Responsibilities

• Supervise daily workforce planning, scheduling, and operational needs of the concierge team.
• Manage the coordination of VIP guest arrivals, departures, and limousine logistics.
• Oversee the Lobby Greeter team during peak times such as check-ins, check-outs, and group events.
• Address and resolve guest inquiries, issues, and complaints with professionalism.
• Handle limousine reservations, assign duties, manage billing, and forecast related revenues.
• Monitor team performance and operational effectiveness.
• Maintain high standards as defined by LQA service guidelines.
• Conduct service quality audits and develop team members through coaching.
• Maintain visibility and leadership presence in the lobby and driveway to ensure seamless service delivery.
• Lead planning, training, evaluation, and guidance of team personnel.
• Ensure compliance with grooming, safety, security, housekeeping, and inventory protocols.
• Manage telephone inquiries and oversee timely guest pick-up and delivery services.
• Collaborate with other departments to promptly meet guest requirements.

Qualifications and Experience

• Must be a member of Les Clefs d’Or (Society of Golden Keys, Singapore).
• At least 2 years of leadership experience in Concierge or Guest Services within the hospitality sector.
• Proficiency in OPERA Property Management System, related hotel software, and PABX systems.
• Strong command of spoken and written English; knowledge of additional languages is advantageous.
• Exemplary guest relations, interpersonal skills, and professional demeanor.
• Assertive problem-solving skills with confidence in managing guest and team issues.
• Robust leadership and coordination capabilities.
• Prior luxury hotel experience is highly preferred.

Additional Information

This is an excellent opportunity for those passionate about luxury hospitality to contribute to delivering outstanding guest experiences. Candidates meeting the criteria are encouraged to apply.