Catering Assistant

Role Overview

The Catering Assistant role is centered on supporting the catering team to deliver excellent food service standards while maintaining superior cleanliness, hygiene, food safety, and customer care.

Primary Responsibilities

• Assist in the preparation, serving, and attractive presentation of food and drinks.
• Arrange and clear dining, service, and catering areas efficiently.
• Serve meals and refreshments to guests courteously and professionally.
• Clean kitchen equipment, utensils, crockery, and workspaces thoroughly.
• Ensure high levels of hygiene and cleanliness throughout all working areas.
• Adhere to food safety guidelines including HACCP and workplace health and safety protocols.
• Correctly store food items and catering supplies to preserve safety and quality.
• Support stock rotation processes and participate in delivery checks when required.
• Manage waste disposal responsibly to maintain a safe and tidy environment.
• Collaborate effectively with chefs, catering staff, and other team members.
• Deliver courteous, attentive, and helpful customer service.
• Perform additional reasonable duties assigned by the Catering Manager.

Essential Skills & Experience

• Strong communication and interpersonal abilities.
• Capacity to work efficiently within a team environment.
• Attention to detail particularly regarding cleanliness standards.
• Reliability, punctuality, and eagerness to learn.
• Ability to thrive in busy work conditions.
• Basic knowledge of food hygiene and safety principles.

Preferred Qualifications

• Previous involvement in catering, hospitality, healthcare, educational, or institutional food services.
• Training in Food Safety and HACCP practices.
• Prior customer service experience.

Personal Traits

• Approachable and friendly demeanor.
• Professional and courteous conduct.
• Adaptable and flexible to changing work demands.
• Dependable with a strong sense of responsibility.
• Positive mindset in interactions with customers and colleagues.

Working Conditions

This role may require early morning starts, evening shifts, weekend work, or public holiday duties depending on service needs. Employees must follow all organizational policies covering food safety, hygiene, health and safety, confidentiality, and professional behavior.