Cashier

Position Overview

The Cashier role at Ujjivan Small Finance Bank, Grade AM-II, located at the branch in Vellore, Tamil Nadu, is a full-time position reporting to the Branch Operation Manager. This role focuses on executing all cash-related transactions as per banking guidelines, managing records accurately, and performing daily reconciliation activities.

Primary Responsibilities

• Ensure smooth function of the branch by promptly and accurately processing cash transactions and maintaining account records.
• Manage all cash handling operations including receipt and processing of cheques, drafts, pay orders, dividend warrants for authorized withdrawals, issuing receipts, disbursing cash, and collecting deposits.
• Monitor and record repayment collections according to EMI schedules in the system.
• Maintain and update registers such as inward/outward, petty cash, and assets; prepare requisition forms for the Regional Head Office.
• Conduct daily cash tallying aligned with transaction records and generate End of Day branch reports.
• Jointly manage the branch vault and cash operations alongside the operations officer, ensuring security.
• Engage with customers during cash transactions to understand needs, cross-sell products, and update them on bank offerings.
• Provide exemplary customer service by addressing customer queries, explaining repayment details, and guiding the use of alternate banking channels.
• Perform cash counts at the start and end of the day, safely custodize cash and valuables with designated officers, and ensure adherence to transaction turnaround times.
• Ensure compliance with bank policies and applicable regulations related to cashier and cash management functions.
• Validate customer identity during withdrawals and verify deposit slip accuracy for audit compliance.
• Update passbooks as required and prepare cash deposits for currency chest with note slips.

Learning and Performance

• Stay current with Ujjivan’s product and service offerings as well as regulations and customer verification processes.
• Participate and complete certification and mandatory training programs from the operations department.
• Fulfill performance reviews and goal-setting procedures within designated timelines.

Qualifications and Skills

• Educational Qualification: Any undergraduate degree, preferably in Finance or Commerce.
• Experience: 1-2 years minimum in cash handling at volume, exposure to financial module or ERP entries, and experience in consolidating accounting data.
• Technical Skills: Proficiency in cash handling and accounting, ability to recognize counterfeit notes, computer operation, relevant software knowledge (on-the-job training provided), strong numerical skills, and multitasking capabilities.
• Behavioral Skills: Positive interpersonal interaction, customer service orientation, listening and communication skills.
• Core Competencies: Execution, relationship management, and customer focus.

Interactions

• Internal coordination includes regional operations team, FCU officers, and service quality executives.
• External interaction involves neighboring banks, cash management agencies, and business correspondent agents.

Additional Information

This is an internal document last updated on 27-03-2026. The role requires prudence in cash handling, adherence to TATs, and regular audit compliance. The individual shares responsibility for vault security with the Assistant Branch Manager.