Captain - Food & Beverage

Job Overview

We are seeking energetic and self-driven Food & Beverage specialists eager to advance their careers. The role of Captain focuses on delivering exceptional and professional service to guests, ensuring a memorable dining experience.

Key Responsibilities

• Execute all tasks necessary to deliver food and beverage service in line with the hotel's performance standards.
• Develop comprehensive knowledge of the assigned outlet's menu to assist and guide guests effectively.
• Maintain strong customer relations by addressing complaints and inquiries satisfactorily.
• Prepare the outlet for smooth service operations and oversee setup processes.
• Lead and supervise the service team to guarantee adherence to service standards.
• Ensure all team members receive appropriate training to perform their roles effectively.
• Manage supplies with proper organization, planning, and record-keeping to maintain adequate inventory levels.
• Minimize wastage, breakage, and spoilage during operations.
• Utilize upselling strategies to exceed guest expectations and boost revenue.

Qualifications & Experience

• Possession of a diploma or degree in hospitality preferred.
• Up to two years of experience in a comparable role.
• Proficient in both written and spoken English.
• Familiarity with Micros point-of-sale systems is advantageous.
• Experience in minor leadership or supervisory positions is desirable.

Skills & Competencies

• Customer-oriented mindset with proactive and engaging personality.
• Ability to perform effectively under pressure in a fast-paced environment.
• Strong aptitude for teamwork within multicultural settings.
• Attributes such as responsibility, adaptability, recognition of differences, customer focus, and understanding of job roles are essential.