Cafe Team Leader

About the Role

We are seeking an energetic Team Leader to join one of our bustling Cafés where you will find a lively and friendly environment. This role requires a commitment to outstanding customer service, a proactive and positive approach, and strong teamwork skills to ensure smooth daily operations.

You will have the chance to enhance your skills and experience across multiple responsibilities including assisting the Café Manager, achieving business and financial objectives, mentoring, developing and training team members, and exemplifying exceptional customer care.

We offer numerous benefits such as flexible work arrangements, personalized development and training opportunities, career advancement prospects, and a supportive inclusive workplace that values authenticity.

Note: Applicants must be aged 18 or over to be eligible for this role.

Key Responsibilities

• Ensure efficient operations by upholding operational and safety standards consistently.
• Maintain strict adherence to food safety and hygiene guidelines.
• Lead by example in delivering outstanding customer experiences.
• Manage café opening and closing procedures, and oversee full operations in the Manager's absence.
• Recognize and celebrate team members' excellent service contributions.
• Master the menu thoroughly and assist fellow team members in doing the same.
• Optimize sales by effectively managing team deployment and task prioritization.
• Conduct Health & Safety and Food Safety training sessions for staff.
• Support the Café Manager in coaching and professional development of colleagues.
• Continuously seek innovative ways to improve customer service quality.
• Promote a respectful, valued, and safe inclusive work environment for all colleagues.

Candidate Requirements

• Previous hospitality experience including Team or Shift Leader responsibilities.
• A strong dedication to delivering excellent customer service.
• Knowledge and understanding of Health & Safety and Food Safety regulations.
• Effective communication capabilities.
• Ability to juggle multiple tasks and adapt to shifting priorities.
• Confidence in using initiative to enhance operational processes.

Benefits and Perks

• Enjoy excellent work-life balance with flexible working options available from the start.
• Receive a 10% discount on purchases and 15% discount during pay day weekends, plus save up to £2,000 annually through the Colleague Clubcard program including an extra card for family use.
• Contribute to a retirement savings scheme.
• Access life assurance coverage.
• Avail free wellbeing services with varied resources supporting mental, physical, and life wellness.
• Benefit from an exclusive website offering deals and discounts on everyday items, family treats, dining out, and home utilities.
• Uniform supplied and supportive policies covering all life stages and occasions.
• Enjoy a minimum of 28 days holiday including bank holidays.
• Connect with diverse colleague networks fostering community among employees from various backgrounds.

Additional Information

Our Cafés are spread across the country, each providing a unique and dynamic workplace culture offering a genuine sense of camaraderie and belonging. We pride ourselves on our inclusive culture that celebrates diversity, aiming to reflect the communities we serve and encourage applicants from a wide array of backgrounds.

We support flexible working discussions throughout the application process to accommodate various life circumstances like career beginnings, caregiving, nearing retirement, or parenthood.

We are recognized as a Disability Confident Leader, committed to accessible and inclusive recruitment practices.

Note that some roles may close early due to high applicant volume, and feedback will be available only to those invited for interview.