Cafe Team Leader

About the Role

We are seeking a proactive and customer-focused Team Leader to join one of our Cafés. This role combines a fast-paced environment with the opportunity to develop your skills and build on your experience. You will support the Café Manager in meeting business and financial objectives, coach and develop team members, and maintain excellent customer service standards. Our inclusive workplace offers flexible working options, extensive training, and multiple opportunities for career advancement. Candidates must be at least 18 years old to apply.

Key Responsibilities

• Maintain smooth daily operations by upholding operational and safety standards.
• Ensure full compliance with food safety and hygiene regulations.
• Lead by example by delivering outstanding customer experiences.
• Handle opening and closing duties, managing all café operations in the absence of the Manager.
• Recognize and reward team members who provide excellent service.
• Master the menu and train team members to do the same.
• Optimize staff deployment to drive sales and efficiency.
• Provide Health & Safety and Food Safety training to team members.
• Assist the Café Manager in coaching and developing colleagues.
• Continuously seek ways to enhance customer service quality.
• Foster an inclusive and respectful working environment.

Requirements

• Experience in hospitality with prior Team or Shift Leader responsibilities.
• Strong commitment to excellent customer service.
• Knowledge of Health & Safety and Food Safety standards.
• Effective communication skills with the ability to multitask and adapt to changing priorities.
• Self-motivated with the confidence to suggest and implement process improvements.

Benefits

• Discounts of 10% regularly and 15% on payday weekends, plus potential savings of up to £2,000 annually through the Colleague Clubcard, which includes an additional card for family use.
• Flexible working options available from day one.
• Retirement savings plan and life assurance coverage.
• Access to complimentary wellbeing services supporting mental, physical, and general health.
• Exclusive deals and discount programs on everyday expenses, dining, and utilities.
• Provided uniform and supportive policies for all life situations.
• Generous holiday entitlement starting at 28 days, including Bank Holidays.
• Participation in diverse colleague networks to foster inclusion and community.

Additional Information

Working in Tesco Cafés means joining a team where no two days are alike and a genuine sense of community exists. We celebrate diversity and are committed to reflecting our broad customer base within our workforce. We encourage applicants from all backgrounds and welcome discussions about flexible working arrangements to support personal circumstances. As a Disability Confident Leader, Tesco provides an inclusive and accessible recruitment process. Due to application volumes, some roles may close early. Interview feedback is provided to those invited to interview.