Business System Analyst

About the Role

Join Suncorp New Zealand's Consumer Operations team as a Business System Analyst, where your efforts will focus on supporting and improving the digital platforms critical to our business. You'll be instrumental in advancing our digital transformation and digitisation projects within the insurance sector.

Key Responsibilities

• Offer first-level assistance for platform-related inquiries and resolve issues promptly.
• Investigate system problems thoroughly, collaborate with technology teams on root cause analysis and solutions, and coordinate testing efforts.
• Administer user access and onboard brokers, advisers, and internal stakeholders to our platforms.
• Facilitate system deployments and oversee user acceptance testing and readiness preparations.
• Develop strong collaborative relationships with brokers, advisers, and internal partners, serving as a reliable advisor for system usage and support.
• Conduct training sessions to help users maximize platform capabilities.
• Detect repetitive problems and identify possibilities to enhance system functions, operational workflows, and user experiences.
• Contribute actively to ongoing digital and transformational changes within Suncorp New Zealand's Consumer business.

Required Skills and Experience

• Background in insurance, financial services, or customer-focused business environments.
• Familiarity with insurance-related products, industry systems, and terminology, or eagerness to learn these in-depth.
• Excellent communication abilities combined with stakeholder management skills to nurture trusted partnerships with diverse groups.
• Strong analytical thinking and problem-solving proficiency.
• Experience in diagnosing system issues, supporting testing procedures, or managing business platforms.
• Capability to navigate technical discussions while maintaining a focus on customer service.
• A proactive, improvement-driven attitude towards processes and user engagement.

Why Work With Us?

• Enjoy flexible work arrangements including a hybrid model with three days onsite and two days remote per week.
• Receive comprehensive onboarding and ongoing training to ensure your success.
• Gain valuable exposure to business transformation efforts, system upgrades, and digital projects.
• Expand your knowledge across insurance operations, business systems, and stakeholder engagement activities.
• Be part of a supportive team environment dedicated to development and career growth.

Inclusivity Commitment

Suncorp values diversity and aims to foster an inclusive workplace where all employees feel respected, supported, and empowered to excel. Candidates needing assistance or adjustments during the recruitment or employment process are encouraged to seek confidential support.