Business Development Specialist

About Yokogawa and Our Mission

Yokogawa is an acclaimed leader in industrial automation, test and measurement, information systems, and industrial services, having earned accolades such as ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards. We are dedicated to advancing a sustainable future through supporting energy transition, biotechnology, artificial intelligence, industrial cybersecurity, and more. Our commitment aligns with the United Nations sustainable development goals, leveraging our expertise in measurement and connectivity.

Operating globally with a team of 18,000 employees across over 60 countries, our corporate mission is to "co-innovate tomorrow." We foster a dynamic and inclusive workplace culture grounded in respect, value creation, collaboration, integrity, and gratitude, and seek passionate colleagues sharing our enthusiasm for technology and planetary stewardship.

Key Responsibilities

• Analyze sales and market data pertaining to a designated geographic area to aid management in pinpointing business growth opportunities.
• Prepare and conduct presentations for customers with clear objectives, employing standard materials and asking incisive questions to assess interest and clarify needs.
• Develop and execute customer engagement plans that communicate product launches, participate in relevant sales campaigns, and build new client relationships.
• Act as the first point of contact for client inquiries and complaints, resolving issues or escalating as appropriate to ensure satisfactory responses.
• Identify potential new customers through information gathering, leveraging existing client referrals, and participating in industry events such as trade shows and conferences.
• Match products or services to customer requirements, recommending optimal configurations and quantities, explaining benefits, and guiding customers toward purchase decisions under standard terms.
• Oversee the use of customer relationship management (CRM) systems within the team, addressing standard issues and escalating complex matters to senior management when needed.
• Ensure compliance with organizational policies, procedures, and relevant regulatory codes, obtaining necessary authorizations for any exceptions.
• Engage continually in personal development via training, coaching, assessment activities, and maintaining professional accreditations; stay informed on relevant technological advancements, regulations, and industry best practices.

Behavioral Competencies

• Builds strong customer relationships by delivering customer-focused solutions and effectively incorporating customer feedback and emerging needs.
• Demonstrates the ability to interpret complex and sometimes conflicting information for effective problem solving.
• Applies business and marketplace understanding to support organizational objectives, keeping current with industry trends and drivers.
• Consistently meets goals and delivers high-quality results, persevering through challenges and maintaining focus.

Essential Skills

• Customer-centric approach ensuring alignment of seller’s efforts with client needs.
• Ability to initiate engaging, value-based sales conversations independently and guide agenda-setting.
• Competence in identifying and understanding key buying influences and managing client indifference constructively.
• Effectively building trust and rapport within client organizations and navigating customer dissatisfaction with professionalism.
• Strategic questioning and solution presentation skills that uncover needs and link product benefits to client challenges.
• Proficient in negotiation tactics to facilitate mutually beneficial commercial agreements.
• Planning and organizational skills to manage priorities and meet business objectives effectively.
• Technical agility with CRM tools and general business analytics for market and customer insight.

Educational and Experience Requirements

A bachelor’s degree or equivalent level of education is required. Candidates should have approximately 7 to 12 months of relevant experience involving straightforward procedures or systems, with very limited managerial experience (0 to 3 months).

Diversity and Inclusion

Yokogawa is an equal opportunity employer committed to cultivating a diverse, equitable, and inclusive environment. We actively seek to recruit, develop, and promote individuals from a broad range of backgrounds, valuing differences in experience, knowledge, cognitive styles, cultural heritage, and socioeconomic status, and do not tolerate discrimination of any kind.