Business Development Representative

About Fin

Fin is a pioneering AI Customer Agent company dedicated to delivering flawless customer experiences. Their AI Agent, known as Fin, stands as the top-performing AI agent in the market, empowering businesses to provide seamless, continuous customer support throughout the entire customer lifecycle—from service to sales to ecommerce. Leveraging proprietary AI models, Fin efficiently resolves complex customer inquiries across all channels with minimal setup. The system can integrate with the native Intercom help desk, offering a unified platform tailored for modern support teams.

Founded in 2011, Fin has rapidly evolved into one of the fastest-growing and largest private software firms globally, boasting nearly 30,000 clients worldwide using its products to transform customer service. The company is driven by core values of pushing boundaries, building with speed and intensity, and consistently delivering exceptional value to customers.

Role Overview

The Business Development Representative (BDR) is a vital contributor to Fin's revenue expansion by effectively generating pipeline opportunities. The BDR achieves this by engaging prospects and customers creatively to communicate Fin’s value proposition clearly and compellingly. Fin invests substantially in the professional growth of its BDRs, encouraging career advancement into Account Executive or closing sales roles through a supportive, high-achieving team environment.

Key Responsibilities

• Collaborate with Enterprise Account Executives to identify and prioritize strategic target accounts using detailed analysis of firmographics, technographics, and buyer intent data.
• Generate new business opportunities via expert cold calling, personalized email campaigns, and targeted LinkedIn social selling, especially crafting tailored messaging for executive-level prospects.
• Deliver a highly tailored and engaging experience to prospective enterprise clients, acting as the initial contact and trusted advisor to showcase Fin’s solutions.
• Maintain an in-depth understanding of Fin’s product offerings and unique value propositions.
• Work cross-functionally with Marketing, Sales Operations, and Product teams to optimize pipeline generation processes and provide valuable feedback from the field.

Required Qualifications and Skills

• A strong ambition to pursue a sales career, ideally progressing to roles focused on deal closure.
• At least one year of customer-facing experience, with previous sales or SaaS background advantageous.
• Proven experience managing and succeeding with Enterprise-level accounts.
• Excellent operational skills, effectively managing time to prioritize revenue-generating tasks and pipeline growth.
• Solid knowledge of the SaaS market landscape and target verticals, with a habit of staying updated on industry trends and news.
• Proficiency in prospecting techniques, including multi-channel outreach via calls, emails, and social platforms.
• Strong communication skills, capable of articulating ideas clearly and engagingly across various formats and audiences.
• A growth mindset, open to feedback, self-aware of strengths and areas for improvement, and committed to continual self-improvement.
• A results-driven approach with a persistent attitude towards quota achievement, progression, and team contributions.

Desirable Attributes

• Bachelor’s degree is preferred.
• Familiarity with CRMs and sales engagement tools such as Salesforce (SFDC), Outreach, Cognism, Zoominfo, and LinkedIn Sales Navigator.

Benefits

• Competitive pay and equity in a rapidly growing startup.
• Daily catered lunch and pantry stocked with refreshments.
• Regular salary reviews rewarding strong performance.
• Flexible paid leave policies.
• Healthcare stipend for private insurance covering employees and partners/spouses.
• Standard issue MacBooks or Windows devices when required.
• Unlimited access to advanced AI tools including Claude Code, with encouragement for experimentation and development.

Work Policy and Culture

Fin operates a hybrid work model expecting employees onsite at least three days weekly to promote connection, collaboration, and culture while offering flexible work-from-home options.

The company fosters an inclusive and open culture that avoids divisive subjects to maintain a safe and cohesive environment. Fin respects personal opinions on social or political matters outside work communications, focusing internally on exceptional work guided by core company values.

Fin is committed to Equal Employment Opportunity and does not discriminate based on race, color, religion, creed, national or ethnic origin, sex, gender, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, marital status, or any other legally protected status.