Business Development Manager - DSA

Role Summary

The Business Development Manager will lead brand establishment and manage sales and business development efforts within the secured and unsecured loan segments. This role is accountable for meeting sales and cross-sell objectives by building a strong internal team and cultivating external channels such as micro-connectors, micro-campaigns, and centralized lead sources, while maintaining high standards for customer satisfaction and profitability.

Key Responsibilities

• Manage overall sales targets and develop both internal teams and external partner channels.
• Oversee lead quality and ensure swift conversion of prospects aligned with company goals.
• Drive branch promotion events aimed at strengthening brand presence and expanding market reach in affordable and mass affluent sectors.
• Handle customer relationship management, addressing queries, resolving grievances promptly in collaboration with cross-functional branch teams.
• Ensure proper maintenance and secure handling of all customer documentation as per prescribed standards.
• Provide insights and feedback from the market on products, channels, and processes to senior management for continuous improvement.
• Enforce strict adherence to internal controls and processes for risk measurement, monitoring, and mitigation.
• Coordinate with risk management and internal audit teams by providing necessary data and support.
• Comply with all applicable legal requirements and support collection teams in delinquency assessments.
• Lead the hiring and development of the DST team and collaborate with HR during recruitment processes.
• Ensure timely payment to channel partners (connectors) and facilitate their ongoing development through appropriate training.
• Promote organizational values by fostering a workplace environment centered on trust, cooperation, accountability, and commitment.
• Monitor and enhance individual and team performance to boost productivity and address deviations.

Qualifications and Experience

• Minimum of three years’ experience in business loan handling within the DSA segment, preferably in banks, NBFCs, or fintech companies.
• Strong analytical and problem-solving capabilities.
• Proficiency in MS Excel, PowerPoint, and Word.
• Willingness and ability to work extended hours as needed.
• Highly organized with a methodical approach to work.

Additional Information

Location options include Rajkot, Mumbai, Bangalore, Coimbatore, and Kochi.