Business Development Manager (BDM)

Overview

Galaxy Multistate Multipurpose Co-operative Society Limited seeks a Business Development Manager (BDM) to drive customer acquisition and business expansion by promoting financial products and services within assigned territories. This full-time role involves field sales, market exploration, relationship building, and target achievement while coordinating with branch teams to enhance customer satisfaction and ensure sustainable growth.

Primary Responsibilities

• Formulate and execute strategies to meet specified business and revenue goals.
• Identify, acquire, and maintain customers including depositors, borrowers, business clients, members, and SMEs within the designated geographic area.
• Generate business leads through field visits, networking, references, and approved marketing activities.
• Promote financial products such as savings, deposit schemes, loan credits, membership services, and other offerings compliant with organizational policies.
• Build and nurture long-term relationships with potential and existing customers, responding promptly to inquiries and resolving issues.
• Assist loan and credit applicants by advising them on eligibility, documentation, and applications while coordinating with internal credit teams for smooth processing and follow-ups.
• Conduct regular market visits to identify new opportunities and analyze competitor activity, providing relevant feedback to management.
• Participate in promotional events, customer engagement programs, and awareness seminars to widen market presence.
• Monitor and report regularly on sales activities, leads, customer acquisition, deposits, and loan referrals to assess performance against targets and implement improvements as necessary.
• Maintain adherence to compliance standards, organizational policies, confidentiality, and ethical conduct in all customer and business dealings.

Candidate Profile and Required Qualifications

• Bachelor's degree in Business Administration, Commerce, Finance, Marketing, Economics or closely related fields preferred.
• 2 to 5 years' experience in business development, sales, banking, financial services, NBFCs, insurance or cooperative societies, with preference for field sales and proven local market expertise.
• Exceptional sales aptitude, interpersonal communication, customer relationship management, negotiation, and networking skills.
• Self-driven, target-focused, time-management proficient, and capable of preparing detailed sales reports and maintaining organized customer data.
• Basic proficiency in computer applications including MS Office and CRM software.

Performance Metrics (KPIs)

• Achievement of business and revenue objectives on monthly, quarterly, and annual bases.
• Success in acquiring new customers and members and mobilizing deposits.
• Generation of qualified leads for loans and credit products.
• Customer retention, relationship development, and lead-to-customer conversion efficiency.
• Compliance with documentation quality, organizational policies, and legal regulations.

Personal Traits

• Integrity, trustworthiness, energetic disposition, and results orientation.
• Customer-centered mindset with confidence and a professional appearance.
• Proactive nature, field work enthusiasm, strong networking capabilities, organizational skills, and discipline.
• Comfortable working solo or collaboratively within teams.

Other Details

• Work Location: Branch office and assigned territories requiring local travel for customer visits.
• Reporting: Directly reports to Branch Manager, Regional Manager, or Senior Management.
• Employment type: Full-Time the role.
• The role mandates adherence to all regulatory and organizational policies concerning customer interactions and operational procedures.