Business Analyst with API Integration Expertise in Banking Domain

Job Overview

This role requires an experienced Business Analyst to evaluate the downstream effects of the UNITE transformation initiatives within Customer Production and Support complaint handling. The BA will define comprehensive business requirements, collaborate with Agile delivery teams, and lead business readiness through extensive impact analysis, process re-engineering, documentation updates, training, communications, UAT, BPIV, and change management efforts.

Key Responsibilities

• Perform impact evaluations of upstream UNITE Transformation Stream Projects to determine downstream effects on Customer Production and Support functions.
• Leverage banking domain API integration expertise to enhance the quality and accuracy of impact assessments.
• Collaborate with business and technology stakeholders to gather, analyze, and document detailed business requirements supporting Agile delivery teams.
• Convert business needs into actionable delivery artifacts such as user stories, acceptance criteria, and backlog items for Agile Release Trains.
• Facilitate workshops and stakeholder engagement sessions to thoroughly understand business processes, risks, and operational concerns.
• Create and maintain current and future state process maps to support solution development and business readiness.
• Lead business readiness and change management activities ensuring relevant impacts are identified and managed effectively.
• Update business documentation including Standard Operating Procedures, work instructions, and process documents.
• Review and support the delivery of training materials to secure user adoption of new procedures and systems.
• Coordinate business communications to promote awareness and smooth implementation of changes.
• Plan and oversee User Acceptance Testing including scenario design, test case management, defect tracking, and obtaining business sign-offs.
• Support Business Process Integrated Validation and end-to-end testing to confirm business results and operational preparedness.
• Analyze project risks, dependencies, and operational challenges; make informed recommendations to guide implementation and delivery decisions.
• Collaborate proactively with Product Owners, Architects, Delivery Teams, and Change Managers to clarify requirements and acceptance criteria.
• Identify opportunities for continuous improvement to enhance customer experience, employee effectiveness, and operational performance.

Experience and Certifications

The ideal candidate should have over eight years of relevant business analysis experience, particularly within the banking sector focusing on API integrations. No specific certification is mandated for this position.

Additional Information

Top focus areas:
1. Driving the UNITE transformation
2. Executing core business analyst duties
3. Employing API integration expertise within banking domain contexts