Branch Sales Coordinator

About Plumbing World

Plumbing World is a well-established, 100% Kiwi-owned plumbing merchant with over 60 years of experience and a strong reputation across New Zealand. Owned by plumbers and builders, the company prides itself on delivering expert advice, solid customer relationships, and dependable service through its 56 branches and a network of over 1,000 shareholder tradies. Plumbing World is committed to fostering an inclusive and high-performing culture where employees can develop and succeed.

Role Overview

The Lunn Ave, Mt Wellington branch is seeking a Branch Sales Coordinator to deliver exceptional customer service to building and plumbing clients and act as a strong representative of Plumbing World. This fulfilling, full-time position offers a fast-paced environment requiring multitasking, forward planning, and ability to anticipate project needs. The role includes a variety of sales and account management tasks, trade counter service, telephone support, and occasional deliveries. It especially suits individuals with backgrounds in retail, trade sales, plumbing, building supplies, or related trades who may be transitioning from hands-on work to a sales-focused role.

Key Responsibilities

• Process and manage customer orders efficiently to surpass their expectations.
• Prepare and follow up on sales quotes to successfully close deals.
• Collaborate closely with Territory Managers and internal departments to satisfy customers' needs.
• Oversee and track projects throughout the sales cycle.
• Maintain regular contact with key suppliers.

Candidate Requirements

• Ability to manage multiple tasks and priorities with effective time management and forward planning skills.
• Proven success in building and managing client relationships.
• Competent in computer use with essential Excel skills.
• Excellent verbal and written communication abilities.
• Strong administrative and organizational capabilities.
• Experience in customer sales and solution-based selling.
• Holds a full, clean Class 1 New Zealand driver's licence.
• Forklift licence is a plus but not mandatory.
• Professional personal appearance and strong interpersonal skills.

Company Culture and Benefits

• Competitive hourly wage reflective of experience, reviewed annually.
• Generous company benefits including staff discounts and a parental leave package.
• A paid day off on your birthday to celebrate.
• Continuous training and development opportunities.
• The opportunity to grow a long-term career within a trusted national business.

Plumbing World emphasizes teamwork and serving customers promptly, with all staff assisting at the trade counter before business hours to ensure smooth operations. They welcome applicants from diverse backgrounds and value enthusiasm, energy, and a customer-focused mindset.

Additional Information

• This is a permanent, full-time role with a 40-hour work week including scheduled Saturdays; specific hours will be shared during interviews.
• Applicants must successfully pass a pre-employment medical, drug and alcohol screening, and Ministry of Justice background checks before starting.