BPO Customer Support Executive - Email & Voice

Job Overview

We are seeking a dedicated BPO Customer Support Executive to engage with customers primarily through email and voice communication. This role is based in Pune and requires working from the office.

Key Responsibilities

• Communicate clearly and patiently with customers over phone, email, or chat to understand and resolve their queries effectively.
• Quickly diagnose issues, troubleshoot problems, and identify the best solutions to ensure customer satisfaction.
• Exhibit empathy and patience while handling customer concerns, especially when customers are confused or frustrated, fostering a positive support atmosphere.
• Keep thorough knowledge of the company's products and services to provide accurate guidance and support.
• Collaborate with the support team and demonstrate flexibility by adapting to changing processes, tools, and customer requirements.

Qualifications & Eligibility

• Minimum qualification: Completion of 12th grade (high school pass) is mandatory.
• Fluency in English, Hindi, Marathi, and Tamil languages is required.

Additional Information

• Work location: Office-based in Pune.
• Salary range: INR 15,000 to INR 20,000 per month.