Boutique Operations Manager

About the Role

Our Sydney flagship boutique is transforming into an exceptional space designed to elevate client engagement and present the Maison in a unique way. We seek a dynamic Boutique Operations Manager to lead this evolution and ensure operational excellence aligned with Van Cleef & Arpels and Richemont standards.

Key Responsibilities

• Lead and manage boutique operations and the back-of-house (BOH) team at the Sydney location, ensuring smooth administrative, inventory, logistics, and operational functions.
• Plan and coordinate timely execution of boutique presentations and activities while ensuring adherence to brand guidelines and procedures.
• Oversee daily financial transactions and ensure accurate reporting to the Corporate office and Richemont.
• Coordinate with suppliers and manage daily maintenance and stock replenishment within the boutique.
• Recruit, onboard, and continually develop BOH team members, fostering motivation through regular team meetings and proactive communication about projects and events.
• Conduct comprehensive training for new boutique team members including financial protocols, Richemont operations, and sales processes.
• Manage boutique inventory and monitor compliance with Richemont’s protocols on stock taking, audits, and product movement.
• Collaborate with Marketing for the planning and execution of high-value inventory movements.
• Participate in Richemont audits, driving action plans and monitoring their implementation.
• Ensure optimal working conditions focusing on security, health, and safety; oversee daily boutique setup and closing procedures.
• Serve as the main contact for Customer Service Workshop and Omnichannel operations at the boutique.
• Maintain strong partnerships with corporate stakeholders, security management, and external service providers such as logistics, cleaning, and repairs.

Candidate Profile and Requirements

• Bachelor's degree or a minimum of four to five years managing operations in a fast-paced luxury retail environment.
• In-depth knowledge of luxury client experience, multitasking ability across projects, and strong grasp of operational, omnichannel, customer service, security, and IT functions.
• Strong interpersonal skills demonstrated through effective people management, leadership, networking, and stakeholder engagement.
• Proven problem-solving skills with a focus on operational issue resolution and stakeholder satisfaction.
• Proficiency in computer applications alongside excellent written, verbal, and interpersonal communication skills.

Career Development

Joining Van Cleef & Arpels means engaging in a career with dedicated professional development. New hires receive immersive training covering the brand’s history, craftsmanship, and creations to enrich their expertise and connection to the Maison.

Recruitment Process

Applications are reviewed online and shortlisted candidates are invited to interviews with the Boutique Management Team, Retail Director for Oceania, Senior HR Manager for Oceania, and Managing Director for Oceania. Unsuccessful applicants will receive email notification.