BI Specialist - Customer Experience

Role Overview

We are looking for a Data Analyst who will elevate our airline's commercial and operational efficiency by managing data products, supporting advanced analytics, and building datasets. Utilizing our Google Cloud Platform (GCP) and Power BI infrastructure, you will convert complex aviation data into scalable, impactful data insights.

Key Responsibilities

• Develop data assets as self-service, reusable products across the organization.
• Act as the liaison between business units, notably Customer Experience, and technical teams to translate requirements into GCP data products and technical specifications.
• Provide consultation to business teams on formulating analytical questions, designing experiments, and using data to overcome operational challenges.
• Promote best practices in data governance, self-service business intelligence, and data-driven decision making.
• Analyze passenger data and customer journey information to identify trends supporting strategic initiatives.
• Support the Customer Experience BI Manager in delivering on portfolio objectives.
• Create intuitive and informative dashboards for the Customer Experience department.

About Qatar Airways

From modest beginnings with four aircraft, Qatar Airways has expanded into a global leader with 12 interconnected business units. Known for breaking records and setting industry trends, the company fosters a culture of ambition and innovation where employees impact meaningful progress and develop unlimited career potential.

Qualifications and Experience

• Bachelor’s degree or equivalent with at least four years in a relevant role.
• Proven experience in Power BI, Alteryx, and SQL within data analytics.
• Demonstrated background in data product development or as a product owner.
• Familiarity with Customer Experience and journey analytics in the airline industry.
• Experience managing and analyzing large datasets.
• Ability to prepare and deliver performance presentations to middle and senior management.
• Strong analytical and problem-solving skills with a systematic approach.

Additional Information

Applicants are encouraged to join a forward-thinking team and embark on a career filled with significant challenges and rewards. This role is based in Doha, Qatar, with a closing date for applications on October 22, 2026.