Benefits Administration Services Associate I

About the Role and Company

At Conduent, we provide vital services and solutions for Fortune 100 companies and hundreds of government entities, impacting millions of people. As part of our team, you will have the chance to flourish personally and contribute to a culture that values and recognizes individuality every day.

Key Job Responsibilities

• Handle business support or technical duties by organizing data and coordinating activities according to defined procedures.
• Respond to open enrollment queries and perform transactions related to customers' inquiries efficiently.
• Maintain detailed records of interactions in the case management system and ensure callbacks are completed promptly, escalating when necessary.
• Follow call center metrics and guidelines diligently, complying with all company policies and standards.
• Perform additional tasks as assigned to support team goals.

Candidate Profile and Expertise

• Possess the ability to function effectively in analytical and operational processes, applying basic skills across various procedures and systems.
• This is an entry-level role that requires limited formal licenses or certifications, working primarily under close supervision.
• Support achieving organizational objectives by understanding team integration to deliver quality services.
• Utilize problem-solving skills independently within defined discretion limits to evaluate and resolve issues benefiting clients and end-users.
• Communicate effectively by exchanging information and ideas within the team environment.

Additional Information

Conduent promotes equal opportunity and considers applicants irrespective of race, color, creed, religion, ancestry, national origin, age, gender identity or expression, marital status, sexual orientation, disability, medical condition, service animal usage, veteran status, citizenship, genetic information, or any other protected group status.