Bell Captain

Job Overview

The Bell Captain will welcome guests, provide information on hotel amenities, local attractions, and assist with luggage handling and transportation arrangements. They act as a visible liaison, ensuring guests receive professional and attentive service from arrival to departure.

Key Responsibilities

• Greet guests warmly and advise them on property services, hours, and nearby activities.
• Open doors and assist guests or visitors entering or leaving the hotel premises.
• Manage luggage storage, retrieval, and transport between guest rooms and designated areas.
• Help guests with vehicle entry and exit, including luggage loading and unloading.
• Provide directions and arrange transportation such as taxis, shuttle buses, or limousines as needed, logging advance requests.
• Dispatch bell or valet staff for efficient guest service.
• Communicate parking procedures clearly to guests and visitors.
• Follow up to ensure guest requests and concerns are fully resolved.
• Serve as a role model within the department and support management in activities including hiring, training, scheduling, employee evaluations, counseling, discipline, motivation, and coaching.
• Maintain positive interdepartmental relationships and strictly adhere to company policies and safety requirements.
• Monitor premises for security concerns and maintain a professional personal appearance.
• Provide courteous, accessible service to guests, including those with disabilities.
• Communicate clearly and professionally with guests and colleagues, including proper telephone etiquette.
• Comply with all quality assurance standards and ensure accuracy in handling information.
• Perform physical tasks such as moving objects up to 50 pounds unassisted and more with help.
• Adapt to walking, standing, or sitting for extended periods, traverse uneven surfaces, climb stairs, and bend or stoop as required.
• Execute additional reasonable duties as instructed by supervisors.

Preferred Qualifications

• High school diploma or equivalent (G.E.D.).
• Minimum one year of related work experience.
• Less than one year of supervisory experience preferred.
• No specific licenses or certifications required.

Additional Information

Job Number: 26124342
Category: Rooms & Guest Services Operations
Location: West Crescent, Palm Jumeirah, Dubai, United Arab Emirates
Schedule: Full Time, Onsite
Position Type: Non-Management

Our commitment at Marriott International is to provide an inclusive and equal opportunity workplace that celebrates diversity. We foster a culture that values unique backgrounds, talents, and experiences while prohibiting discrimination on any protected basis. The mission of W Hotels is to inspire curiosity and broaden horizons through innovative luxury experiences.