B&F Service Expert - Sobe

Position Overview

As a Guest Service Expert at W Hotels, your role extends beyond simply delivering food and drinks — you are expected to create a memorable and distinctive dining experience for every guest. The position involves managing table settings, liaising with kitchen staff, engaging with guests to ensure their satisfaction, and maintaining cleanliness of workstations and supplies. The goal is to seamlessly integrate service transactions into the overall guest experience.

Work Environment and Physical Requirements

This role requires standing, sitting, or walking for extended periods, sometimes on uneven or slippery surfaces. The job involves physically active tasks such as moving, lifting, carrying, pushing, and pulling objects up to 25 pounds independently, and up to 50 pounds with help. Tasks also require bending, twisting, reaching overhead and below the knees, and stooping. Maintaining safety standards, following company policies, and upholding professional appearance and communication are vital.

Preferred Qualifications

• Education: High school diploma or equivalent GED.
• Work Experience: Less than one year in a related role.
• Supervisory Experience: Not required.
• Licenses/Certifications: None required.

Additional Information

Job Number: 26124728
Department: Food and Beverage & Culinary
Work Location: West Crescent, Palm Jumeirah, Dubai, United Arab Emirates
Schedule: Full-Time
Position Type: Non-Management
W Hotels embraces diversity and inclusion, promoting a workplace where associates' unique backgrounds and talents are respected. The company is an equal opportunity employer committed to non-discrimination based on disability, veteran status, or any other protected category.

Company Philosophy

The mission of W Hotels is to ignite curiosity and expand worlds by providing an inspired, innovative luxury experience. The culture prioritizes openness, originality, and forward thinking, fostering an environment where employees can grow professionally and personally while belonging to a global team.