B&F Order Taker - In Room Dining

Role Overview

At W Hotels, our goal goes beyond simply serving delicious food; we aim to craft a unique and unforgettable dining experience for every guest, accompanied by exceptional food and drink service. As a Guest Service Expert specializing in order taking for in-room dining, you will play a key role by actively engaging with guests and ensuring that their dining experience is seamless and enjoyable.

Key Duties

• Ensure tables are properly set for in-room dining service.
• Effectively communicate orders to the kitchen staff to facilitate timely meal preparation.
• Interact with guests courteously, taking orders accurately and attentively.
• Maintain cleanliness of workspaces and dining areas.
• Manage menu information with attention to detail, verifying items visually.
• Carry out physical tasks such as standing or walking for extended periods, and handling objects up to 25 pounds independently or up to 50 pounds with assistance.

Work Environment and Conduct

Maintain a safe working environment by following all company policies and procedures. Uphold high standards of quality, professionalism in appearance, and communicate with guests in a friendly and professional manner. Be prepared to work on various surfaces which may be uneven or slippery and perform movements including bending, twisting, and stooping.

Qualifications and Experience

• Minimum educational requirement is a high school diploma or equivalent (G.E.D.).
• Preferably less than one year of related work experience.
• No supervisory experience required.
• No licenses or certifications are necessary for this role.

Company Culture and Commitment

W Hotels is part of Marriott International, embracing diversity and equal opportunity employment. We create a supportive environment that celebrates diverse backgrounds, talents, and experiences. Our inclusive culture prohibits discrimination on any legally protected basis, including disability and veteran status.

W Hotels strives to ignite curiosity and expand horizons through unique guest experiences. We prioritize innovation and individuality, encouraging team members to be original and forward-thinking. Joining W Hotels means becoming part of a global team that values purpose, belonging, and personal growth.