Barista

About Pret

Pret A Manger is renowned for crafting freshly prepared food, organic coffee, and pioneering ideas across more than 750 outlets in over 20 countries. The company is dedicated to innovation, inclusivity, outstanding customer service, and a strong commitment to integrity. Pret is rapidly expanding with the goal of becoming the premier hospitality employer globally.

Growth and Career Paths

Pret emphasizes growth by empowering individuals to enhance their skills and confidence, supporting diverse career trajectories, while continuously improving its food and coffee offerings.

Notably, 85% of managers and 25% of support center staff originated from shop floor roles, underlining the opportunities for advancement within the company.

Role Overview

As a Barista, you are expected to be an excellent collaborator who takes pride in crafting specialty coffee beverages. Preparation of all barista-made drinks, including iced varieties, will be your primary responsibility. Comprehensive training lasting several weeks ensures you acquire the expertise, speed, and confidence to produce premium, organic Pret coffee consistently.

Who You Are

• Kind, honest, and generous, bringing genuine warmth and authenticity to your workplace daily.
• Passionate about delivering exceptional customer service.
• Committed to spreading joy through small acts of kindness, such as offering complimentary coffees.
• A team-oriented individual with a passion for coffee, eager to serve thoughtfully, and committed to continuous learning and personal development.

Benefits and Perks

• 33 days of annual leave including flexible bank holidays, increasing to 38 days with tenure.
• Complimentary private medical insurance with options to cover family or partners at extra cost.
• Employer pension matching starting at 4%, increasing to 5% after five years.
• Life insurance valued at three times your annual salary.
• Loyalty rewards awarded at 5, 10, 15, and 20 years of service.
• Access to a flexible benefits platform featuring lifestyle discounts.
• Season ticket loan schemes.
• Healthcare cash plans.
• Financial wellbeing resources.
• Free mortgage advisory services.
• Eligibility for sabbatical leave after three years.
• Opportunities to engage with the Pret Foundation charity.
• Complimentary comfortable footwear for shifts.

Work Environment

Pret shops are vibrant, welcoming workplaces that foster teamwork and celebrate the unique talents each employee contributes. The environment involves fast-paced operations, supported by teammates collaborating to provide quality food and coffee alongside memorable customer interactions.

Development Opportunities

• Access to fully funded professional qualifications and leadership development programs.
• Mentoring opportunities, both formal and informal.
• Focus on diversity and belonging, ensuring a supportive atmosphere for all employees.
• Exposure to varied tasks and learning opportunities within the hospitality sector.
• Engagement in community-driven initiatives via the Pret Foundation.

Core Values

• Happy Teams, Happy Customers.
• Consistently High Standards.
• Commitment to Continuous Improvement.
• Upholding Ethical Practices.

Recruitment Process

The application process begins with a candid submission without reliance on AI-generated content. Successful candidates undergo an initial phone screening, followed by a virtual interview via Teams lasting one hour. The next stage includes a 60-minute in-person shop experience. Final steps may involve a coffee chat and an interview with the Head of Operations.

Equal Opportunity and Accessibility

Pret fosters an inclusive recruitment approach, encouraging applications from underrepresented groups including women, individuals with disabilities, neurodiverse people, ethnic minorities, and LGBTQ+ candidates. Reasonable accommodations or support during recruitment can be provided upon request to ensure a positive candidate experience.